Viajamos durante 1 semana con nuestra familia de 5 personas y debo decir que es el personal el que hace que este lugar sea grandioso! Las habitaciones son muy anticuadas pero muy bien cuidadas por el servicio de mucamas. Las toallas siempre estaban en abundancia, y si necesitábamos más, nunca fue un problema. Los niños disfrutaron de las literas. La habitación en sí era muy cómoda, nada elegante, pero se puede ajustar el aire acondicionado como se desee. Para una familia de cinco personas hubiera preferido una habitación más grande que la que nos dieron. Recuerde que no hay lugar como su propia cama para dormir! Las camas no eran malas, cómodas... no tan cómodas. ¿Limpio? Sí. El personal hacía nuestra habitación todos los días y el servicio de limpieza se ofrecía todas las noches. El resort está en renovación pero no interrumpió nuestras vacaciones. El único problema que teníamos era que el restaurante italiano tenía una hora y media de espera para sentarse (no había que hacer reservaciones esa noche). No todos los restaurantes estaban disponibles todas las noches. Tuvimos la mayoría de nuestras comidas en la Terraza. El personal allí es más que encantador y servicial. Nuestros niños son muy exigentes y el personal siempre se esforzaba para asegurarse de que tenían lo que querían aunque no estuviera en el menú... ¡como la pizza! Un agradecimiento especial al personal de Terrace: El Sr. Albert Jump nos dio la bienvenida todas las mañanas y a la hora del almuerzo y el Sr. Andrew Jones son dos gerentes excepcionales, Peta Gaye, Judy Ann, Manley, Tessa, Carol y Omar por su asombrosa paciencia con nosotros, sus sonrisas y su excelente servicio, ¡nuestros niños siempre recordarán la pizza en Jamaica! El buffet estaba bien, pero me encontré con que el servicio allí era deficiente. Siempre teníamos que pedir bebidas y nadie venía a no ser que se lo pidiéramos. Esto nos irritaba por las mañanas cuando realmente necesitábamos café y teníamos que esperar a que alguien pasara para preguntarle. La comida era normal en el mejor de los casos. El mejor plato que comimos fue en el restaurante italiano. (¡No pidas el vino en ese restaurante! ¡Es horrible!) La comida de la terraza también era buena, pero a veces sus entradas no eran las mejores. El aperitivo de las alitas de pollo era nuestro favorito en Terrace. Hay una parrilla que está abierta hasta tarde pero la selección es bastante limitada. Comida rápida como hamburguesas, queso a la parrilla, pollo a la jerk y papas fritas están disponibles allí. Las bebidas son realmente buenas....los camareros mezclan buenas bebidas, aunque las tazas en la playa y el buffet son tan pequeños! Los salvavidas de la piscina también eran muy buenos, especialmente uno en particular (lo siento, no sé su nombre) que estaría en el fondo del tobogán para atrapar a los niños que bajaban! Nuestros hijos se divertían en la piscina todos los días. Hay un río lento y los tubos están generalmente disponibles. El personal delantero, Chrisann, Tanya y Owayne fueron extremadamente serviciales y siempre se aseguraron de que todas nuestras preguntas fueran contestadas. El Wi-Fi fue dañado o se perdió en nuestra habitación, pero nunca hubo problemas en el vestíbulo. Los jardines están inmaculados y son perfectos. El personal de jardinería siempre estaba afuera manteniendo los jardines hermosos. La playa no estaba muy concurrida y encontrábamos lugares todos los días sin problemas. El lado Oasis de la playa es bastante rocoso pero es mejor que el lado del atardecer para hacer snorkel y explorar. El personal de este resort realmente hizo que nuestras vacaciones fueran más agradables y relajantes. Esperamos poder volver y ver esas caras familiares después de que las renovaciones se hayan completado!

Fuimos en febrero de 2015. A mi hija le encantaba la litera. La habitación estaba justo fuera del parque acuático. El menú del restaurante a la carta era limitado, pero la comida era excelente. Comimos casi todas las comidas allí. Viajamos al resto de la propiedad y tomamos bebidas y pickies, pero principalmente nos quedamos fuera del área de nuestra habitación. No usamos el área exclusiva de la playa, ni vimos a otros usándola. Estaba muy lejos del resto de la propiedad. Nos gustó la cafetería de la zona del buffet. Nos encantó el show de playa con una bailarina de fuego, fue increíble! No dudaría en volver allí. Maravilloso resort.

Mi esposo y yo viajamos a este resort el 17 de octubre de 2015, nuestra estadía fue de sólo 4 noches, no podemos esperar a regresar:) el personal de este resort fue increíble. Un poco anticuados, pero están en proceso de renovación, así que esperamos que cuando volvamos estén completos.

Primera vez en Jamaica. He estado yendo al Caribe durante los últimos 13 años. El lugar estaba en construcción, lo cual sabíamos, pero aún así lo pasamos de maravilla. Las habitaciones eran pequeñas, pero sólo íbamos a dormir en ellas. Los mantuvieron limpios y tener una nevera llena todas las noches era genial. Teníamos una vista a la playa y fue increíble. La comida era excelente, pero en base a viajes anteriores a Antigua, etc., las opciones de menú eran algo limitadas. El buffet, sin embargo, era muy bueno y había mucho para elegir, pero si llegabas demasiado tarde, las opciones empezaban a disminuir. La parrilla es genial. PRO-TIP: Pida mucha salsa picante en el pollo y sus papas fritas. Las playas eran geniales. Pero quédate en la arena cuando estés en el agua. Lo entenderás si haces snorkel. Muchos erizos de mar en las algas. Hay tres playas - la playa principal del resort, la playa privada para los huéspedes y la playa de Au Natural. Nos quedamos en la playa privada y fuimos los únicos en toda la playa durante los 4 días que estuvimos allí. Los camareros de la playa te traerán bebidas a esa playa y son increíbles! Era como (literalmente) tener nuestra propia playa! ¡Me encantó! En general, fue una gran experiencia. Creo que mis otras estancias me han estropeado un poco, pero por el precio, ¡esto es inmejorable! Gracias a todo el personal, camareros y camareros del bar (Theresa, Lenworth y Carlos) - estoy seguro que escribí al menos uno de ellos mal. ¡Estuvisteis todos increíbles!

La visita a este resort fue maravillosa! La gente fue muy amable y servicial y la comida fue estupenda! Lo único que cambiaría de la visita es lo corto que fue el tiempo empleado. Un agradecimiento especial a Renae Daley en el mostrador de servicio al cliente y al equipo de snorkeling que hizo la experiencia mucho más emocionante! Estuvo increíble!

We had an overall great stay at this hotel and the staff is excellent. From the first day to the very last they made our stay one that we will never forget. Nicois was our guide he made sure we were okay throughout our stay,made sure we knew the schedules of activities,when my luggage was misplaced by the airport for 3 days he made sure everyday we called to get it reaolved, he looked out for us the entire time. The ladies at the front desk, Tanya,Renae,shadae were all awsome these ladies kept a smile on our faces. The bartender Lenny was great best drinks! Owayne the bellman was great !the chef at the carribean restaurant was very nice and the food was excellent. As far as entertainment Nelson gave us a tour and showed us all of the events happening on sunset side,also Dominic in the entertainment dept made our stay so much fun from zumba in the water to his shows on stage, he was naturally funny and kept us laughing. Lastly Ms. Patricia on sunset side was lovely she has such a big heart and she cared for us our whole stay, all in all tge resort was beautiful but the staff made it a better place to be, they made us feel like family and we would definitely stay here again!!!

When we arrived, we were greeted upon check-in with smiles and friendly staff. The room was not too bad. It wasn't luxury, but it far surpassed what I expected. The location was perfect because it was pretty much close to the hustle and bustle of Montego Bay. Several local attractions were within driving distance. What I liked best about was the superb staff. The whole staff was very friendly. They made me feel like I was a part of a huge family.

My wife and I just returned from a lovely week in Montego Bay. We had a perfect week (with the exception of one afternoon of rain), enjoying wonderful cuisine, impeccable service and clean comfortable accommodations. The beach was beautiful with plenty of beach chairs and umbrellas, the pools were lovely, also with an abundance of chairs and umbrellas. The food and service in the dining room was outstanding - actually all of the staff were fantastic. We really enjoyed our 15 minute private transfers to and from the airport. We look forward to heading back down to check out all the renovations the property is currently going through - should be spectacular when all is done.

The property is located away from the major tourist traps of Montego Bay. It is quiet and the staff goes out of the way to fill your needs and desires. To say it is away from the tourist area isn't totally accurate because they do provide daily shuttles to the market, hip strip and shopping. I was there to relax and be away from the fast life. The staff made sure that I had everything I needed to enjoy my stay!

My husband and I recently visited the resort and were pleasantly surprised as it was recommended by our daughter it met our expectations from start to end, the friendly staff did everything they could to make our stay special, the food was excellent especially at the terrace with a la carte service. We had a garden view room that was kept spotless everyday despite been a little out dated it was perfect as we spent most of our time at the white sand beach and been low season we had it mostly to ourselves

" We found the heart and soul of Jamaica in Montego Bay." Mr. E. Bloomfield (General Manager), it is visible why you were awarded the prestigious title of "HOTELIER OF THE YEAR!" You are truly a dynamic leader, your coaching skills are impeccable. Your staff shines like the sun, and sparkles like the stars, they are happy people everyday, smiling and giving the guest only their very best, job well done!! Lorna, thank you for a beautiful room, I have never seen such white linens in all of my travels. You are the true meaning of the word "hospitality!" Albert (Restaurant Manager), you are a perfect gentleman. Thank you for always extending your hands to us, as you welcomed us into your dining room. You were a joy to wake up to every morning! And last but definitely not least, Chef Conrad (Executive Chef), you are an unbelievable culinary creator, the flavors, the presentation, the taste exceptional and second to none. You spoiled us, thank you so much, the experience, definitely unforgettable. My husband misses you, he feels a loss, he is sad, probably because he has to eat what I cook now, the poor man!! Cook on Chef Conrad, keep creating, flavoring, and satisfying your guest, you are a diamond in the ruff. We have traveled to Jamaica many many times, and this will be the only property that we prefer for our vacation. You know the saying, "wherever I lay my hat, that's my home." Sending much love, and many thank yous, until we meet again, might be soon, it seems my husband is grieving for Chef Conrad, he just can't seem to get back into his routine with yogurt, fruits and whole grains. All of the staff are unique, special people, it is refreshing to vacation at a resort where the people genuinely care about you. Once again, thanks for your hospitality and the first class service!!!!!!!!!!!!!

All the staff here works hard to ensure your stay is everything you want it to be. The resort is in the middle of a major upgrade and half of the rooms were closed for construction, very little noise was heard during our stay. The room we had does need updated but it was more than adequate and the beds were comfortable, A/C had to be adjusted as it actually got the room to cold at times and it was HOT outside the whole vacation. I read a lot about people worried about their safety in Jamaica, the security at this resort is up and moving/roaming all the time and aren't afraid to help you out if you need something. The vendors at the site stage are NOT pushy, if you just want to look just tell them that and look all you want. Probably one of the things that impressed us the most was that the operations manager was seen by us once or twice a day, everyday and in different areas of the resort. Sorry I can not remember her name, but it is nice to know she actually mingled with the crowd and explained about the resort construction and wanted to make sure everything was as it should be for everyone. The only thing holding back the 5th star in the rating is the need for updating of the rooms. (Can't wait to see it after the construction is finished) I would and do recommend this resort for all.

Terrific location. We had a cabana right on the beach. The meals on The Terrace were delicious and both Albert and Omar were wonderful hosts making sure we were well taken care of Would definitely go back! Lots of options for things to do, from kayaks and snorkelling to mini putt. Would be an excellent spot for families with the piratewaterpark and lazy river. Listening to Frank play piano in the main lobby was a great way to wind down and have a drink in the ocean breeze

My wife and I had a wonderful time at the 5 Star Montego Bay Beach Resort. The staff was very friendly and accomadating. The nightly entertainment and food was spectacular. We enjoyed the beach and the pool. Everything was relaxed and easy going. We're looking forward to going back in the near future. It was a well worth getaway.

DONT THINK TWICE - JUST GO....... great people and great service..... YE MON \and when we had an issue with our room they gladly "upgraded us" to a lakefron room. I will be going back again....Thnx guys me and Wifey are very happy

Stayed here for the weekend before meeting up with the rest of the family at Villa St. Elsewhere by the sea. Very nice view. Food was great and so were the drinks. I enjoyed the all inclusive festivities!

The staff, beach and surroundings make 5 Star Montego Bay Beach Resort an unforgettable stay. We got to know the staff by name! They remembered it was my birthday and made a special effort! The grounds are beautiful and there is pride in giving you an amazing experience. Beaches are warm, and the drinks are flowing! Sunset is going through a make over, and I'm curious to see the room upgrades (our room was clean, nice and not overly extravagant) A note about tipping - your tips for good service are appreciated. Staff seemed to prefer to be tipped in american cash (although Jamaican was okay too) discretely - palm to palm, not left on the table or given with a verbal remark.

We stayed at the 5 Star Montego Bay Beach Resort from August 24th to August 31st 2015. We celebrated our 25th wedding anniversary there. There are truly no words for the unique experience we had there. It is true that the people of Jamaica are what makes Jamaica such a wonderful place to visit! We cannot say enough about the people, the service, the kindness, the food, and the love. We were truly treated like King and Queen. From the minute we stepped on the resort, the beautiful young lady Renae, the young man who came with the cool towellets and refreshing drinks, the porter Owayne who made us feel right at home, the young waiter Odane that served us, just to name a few, they all went above and beyond to make our wedding anniversary a memorable one!! The week flew by so fast! We had fun! We made friends that we will treasure! We will truly love to go back, the resort is pure paradise! The Jamaican people are amazing, and our newfound friends!!