Mi esposa, 2 hijas, FIL y yo nos hospedamos en el hotel Krystal y estos 2 caballeros nos sirvieron las comidas durante nuestra estancia. Fueron tremendamente atentos y excepcionalmente hábiles en lo que hacen. Todo lo que pedimos o necesitábamos hacían que sucediera. Sus nombres eran Venustiano y Capitán Alfredo. Volvería para que nos sirvan en nuestra próxima estadía en Cancún.

Teniendo en cuenta que los precios son mucho más bajos que en otros resorts en Cancún, es un gran valor. No es un hotel de primera categoría, pero es limpio y agradable; Estuve fuera la mayor parte del tiempo disfrutando de diferentes actividades, así que si haces el mismo, lo recomiendo.

Debo decir que esta fue una de las mejores vacaciones que hemos tenido. Reservamos un paquete todo incluido en southwestvacations.com. La ubicación de los hoteles es muy buena y la playa era perfecta. Mis hijos realmente disfrutaron de todas las comodidades, especialmente la comida. Hay muchos hoteles en la zona, pero Krystal tenía los precios que se ajustaban a nuestro presupuesto y estuvimos muy contentos con nuestra estancia allí. No puedo esperar a volver a Cancún y visitar a Krystal de nuevo.

compramos nuestra membresía en Krystal en 1994, y vamos allí cada 1-2 años. Nos encanta el agua y la playa, probablemente la mejor que hemos visto nunca, incluyendo Hawaii. Muchos de los empleados han estado allí más tiempo que nosotros y se sienten como en casa. Hemos visto tanto la playa como el hotel evolucionar a lo largo de los años. Se ve mejor que nunca, pero hay que cambiar los "muebles europeos", queremos flores de MÉXICO, mimbre, etc. El área de la piscina es elegante, moderna y limpia. Pasamos la mayor parte de nuestros días en la playa y en el agua. Todavía disfrutamos de salir a la multitud de restaurantes locales, compras y tours, llegamos a casa hace 2 días y ya estamos planeando nuestro regreso el próximo año. No sólo teníamos una vista espectacular desde nuestra habitación en el sexto piso de la torre uno, sino que podíamos ver el nido de OSPREY en la torre Texmex desde nuestro dormitorio. Los nuevos balcones han sido esperados por mucho tiempo y yo estaba levantado y mirando el amanecer sobre el agua desde allí. Incluso con sus defectos hemos viajado allí con la familia, los amigos, el personal, y nos hemos dado nuestra semana como regalos de Navidad cuando sabíamos que no podríamos usar nuestra semana. Nos actualizamos hace 2 años, así que ya no nos molestan con las promociones de tiempo compartido. Nos encanta KRYSTAL y estoy muy contento de que nuestra inversión se haya destinado a mejorar el hotel. Aún odio los muebles de las habitaciones, ¡pero amo a Krystal!

No es mi primera vez en Cancún, pero si en el Krystal. Nos quedamos una semana a principios de diciembre. Teníamos una hermosa vista al mar y realmente disfrutamos de la propiedad - desde su céntrica ubicación cerca de la vida nocturna, hasta la excelente zona de playa y los espaciosos terrenos del hotel. Lo que realmente hizo el viaje para mí, sin embargo, fue el personal del hotel! Para dar conocimiento de mis favoritos: Christian, el barman de afuera, siempre estaba sonriendo y era un placer estar con él. ¡Adrian estuvo increíble! Él y Oscar siempre se divertían día y noche y me hacían sonreír. Grandes tipos. El registro de entrada fue tranquilo, el mostrador de recepción/conserjeria fue útil, el plan todo incluido valió la pena. Todos eran tan amables. Gracias Krystal por unas vacaciones geniales, me quedaré aquí de nuevo!

Mi esposo y yo nos quedamos aquí con otra pareja en mayo. Estoy SUPER retrasado en escribir esta reseña, pero tomé notas mientras me quedé allí. Confío mucho en Trip Advisor a la hora de elegir un hotel, así que a pesar de que es tarde... Aún así, creo que valdría la pena si pudiera ayudar a alguien. Normalmente nos alojamos en Palace Resorts (Le Blanc y Sun Palace), pero nos encontramos con una oferta ridículamente buena on line que sólo nos exigía ir a una presentación. Ahora ten en cuenta que sabíamos muy bien lo que significaba esta presentación antes de hacer la reserva, pero por el precio no podía decir que no, ya que básicamente era casi gratis. Las habitaciones eran decentes con camas mediocres... pero honestamente después de un día lleno de sol y de beber no nos importaban las camas en absoluto. Teníamos una sala con vista al mar y la vista era INCREÍBLE. La ubicación es fantástica! Está al lado de todos los grandes clubes nocturnos... un centro comercial... un mercado de pulgas... buenos restaurantes... parada de autobús. Cuando nos quedamos en los resorts de Palace siempre tenemos que pagar los taxis para llegar a estos lugares, así que eso fue una ventaja. La playa es la más bonita de Cancún! Creo que sólo por la playa vale la pena quedarse aquí....la arena era tan suave y casi no hay olas, así que realmente se puede salir a caminar y ver algunos peces bonitos. La comida es un trato mortal con el plan de todo incluido, ya que incluye casi todo. El buffet del desayuno era muy bueno... probablemente era mi parte favorita del día y ni siquiera soy una persona de grandes desayunos. Tenían una gran cantidad de comida mexicana (a diferencia de muchos otros resorts lo crean o no) y tenían una gran barra de batidos que incluso servía batidos verdes saludables. Fue la comida de 5 estrellas de calidad...no, pero me impresionó su diversa selección y aprecié que tuvieran comida mexicana de verdad! Cuando fui, había un restaurante al lado que estaba incluido. No recuerdo el nombre, pero todo lo que puedo decir es que es la mejor comida mexicana que he comido en mi vida... no estoy exagerando. No estoy seguro si este restaurante sigue siendo parte de su plan todo incluido, pero en caso de que no lo sea, no voy a alardear más de ello:) En general esto fue definitivamente una estancia de aventura para nosotros, ya que normalmente nos gusta alojarnos en los mejores hoteles de aquí, pero nos impresionó mucho lo que este hotel tenía para ofrecer!

Hemos estado viniendo al Krystal por más de 30 años y hemos regresado cada año alrededor de la época navideña. El personal del Krystal es excelente. Ellos se preocupan por su estadía y se encargan de cualquier problema que usted pueda tener. Queremos mencionar especialmente a Carlos Bracamonte, Ernesto Orozco y Rafael el capitán de botones, todos los cuales son excepcionales para asegurarse de que su estadía sea placentera. Esta es una de las principales razones por las que seguimos volviendo al Krystal. La playa restaurada es ahora excelente como lo era hace 30 años.

Recientemente visité Cancún a finales de noviembre. Me alegró encontrar que Krystal estaba a poca distancia de todo el entretenimiento nocturno y tenía una parada de autobús muy cerca para ir al centro de la ciudad. Elegimos una habitación club que estaba situada en la parte nueva del hotel - tenía una vista al mar (increíble) - que era encantadora y limpia. - pensamos que la habitación del club incluiría el desayuno en el restaurante como en otros hoteles en los que me he alojado, pero desafortunadamente es una opción menos extensa en una habitación más pequeña que ofrece un desayuno internacional. - la mayoría de los días pagábamos el extra por la comida que queríamos. Todo el personal es amigable y habla bien el inglés. Los botones - Huan y José fueron súper y muy serviciales. Al igual que los representantes del hotel que te incluyeron en las actividades en la playa!

Yet another perfect vacation at the Krystal Cancun. The beach is one of the best in Cancun. And the location is convenient to everything. Our room was beautiful and the view from our balcony was breathtaking. The food was delicious and the service was attentive. Balam and Asterio could be servers at the finest of restaurants. They anticipated our every desire and even did a little more, just to make us happy. I went scuba diving at solobuceo, located nearby the hotel. Jaime, the divemaster, kept an eye on everything to make sure that the dive was a safe one. We went to the new Mayan Museum, located on Kulkulkan Blvd. There are some small ruins located on the property and there are many artifacts on exhibit form Mayan antiquity. Also, there are Iguanas that pose on the ruins for photographs.

Christian Cantinero, Choco, Oscar and Adrian made this trip extra enjoyable. Ocean front view was stunning. Pleasant wait staff, powdered sugar sand, beds on the beach, clean pools, etc. The property on the beach was spacious - did not feel that we had to stay in one spot. Could easily take a mile or so run and not feel unsafe or anything. Believe me, they lost money on us with the all-inclusive deal. The room may have only been worth $150 US, but I was pleasantly surprised to find there were very few limits to food and drink in the all-inclusive package. The only thing not included were some top-shelf liquors, but most waiters served it to you anyway. Even one outside restaurant was included, full menu. Crazy. For the price, and the enjoyment of Mexican weather in December, I would sure do it again and might bring our teenage son next time, due to the unlimited food.

The property is beautiful. The pools and beach were great. Very scenic and peaceful. The staff was professional and very nice. The food varied from ok at the buffet to delicious in the specialty restaurants. I'd stay here again.

Incredible beachfront location and an excellent value. We upgraded to the all-inclusive plan and found it worth the money. The beachside and room service were both great. The food was better than other, more expensive, resorts. The seafood was the best choice for lunch and dinner. The made to order omelets and French toast were delicious choices for breakfast. Mortero's restaurant was part of the all-inclusive plan and the food and service there was impressive, great atmosphere complete with mariachi band. The staff was the most impressive part of the resort, we were treated extremely well by each and every staff member. The resort does not have a hot tub and the air conditioning is unable to cool the room with the door to the balcony open.

Had it not been for Irvin one our stay might not have been as amazing as it was! We had a beautiful view of the ocean from our room, the rooms were clean the food was good after a couple days it does get a little old tho. Krystal cancun is near all the clubs but it is a mellow resort we loved it there! I highly recommend staying here the staff is friendly an willing to help with any questions you may have

One of the best features of the Krystal Hotel, is its well placed beachfront location! This resort is practically at the end of the hotel zone strip where the Caribbean Sea enters into a bay like area. As a result, theres added protection from the rough seas which definitely makes swimming and body surfing more enjoyable (and safer) than most of the open areas along the strip. The beautiful outdoor lay-out is definitely another great asset to this resort. At the centre, is a columns monument surrounded by various swimming pools to suit everyoness needs. The main pool is an eye catching free-form pool with a pretty fountain on an island in the middle and infinity edge beyond this. When youre in this pool and look beyond the fountain towards the beach, it appears as if the pool extends into the stunning turquoise sea. You can swim from this pool through a mini tunnel into a deep water pool with a small but dramatic waterfall. Now for the food - On a positive note, I really liked their breakfast buffet which came with a wonderful variety of fresh fruit. The selections from the buffet which really stood out for me were the gnocchi at dinner (in the Aquamarina restaurant) and the seafood ceviche (at Las Velas) for lunch. The ceviche was excellent and I just couldnt get enough of it. I had met a couple of lovely Mexican guests at the pool one day, who also ordered this along with some tortilla chips and beer by the pool. What a great way to enjoy happy hour and watch the sunset! If you have the all-inclusive, this will not be extra, but its definitely worth ordering even if you dont have the all-inclusive. Although the Krystal Hotel is a very nice resort, its not a 5 star luxury one. As a result, if you like little extras, I would highly recommend getting a Krystal Club room! It is definitely worth the additional cost for all the advantages it offers. (Note: If youre a student on a budget, dont pay attention to this because youll have a great time no matter what). That said, I was with a group and we got the (adult) Club all-inclusive. Our rooms were located in a separate building from the main tower where we all had private balconies with stunning ocean views. The Club option also gave us access to the Club Krystal lounge located on the 8th floor of the main building. For those who want to have breakfast in a quiet atmosphere, you can go to this lounge where they also have a nice espresso machine. So you can enjoy your espresso coffee while sitting outside on a balcony at one of their tables from the 8th floor, which has a breathtaking view of the resort and beach. The Club Krystal lounge also offers a small but nice variety of munchies at happy hour. Speaking of food (again), you can either get an all-inclusive meal package with the Club option or not. One of the best features of the Club Krystal is that there is a concierge who will take care of you during your stay. As we found out, Patricia was the perfect person for this job. She was so personable and helped us with everything. Patricia also facilitated our check-out from the hotel. So, instead of waiting in line at the front desk, all we had to do was go to the lounge on the 8th floor and check-out there. Her pleasant character and overall helpfulness demonstrated that she is a wonderful ambassador for this hotel. Another staff member that definitely deserves mentioning, is the good humoured and hard working activities director Oscar. He organized all kinds of fun activities such as aquafit classes and karaoke night. Oscar has a great personality for this job and proved to be a good sport when he joined in on some of our own activities. His positive energy and participation with us made our stay even better! Free WiFi was a definite plus for me! I brought my laptop which I used everyday from my room. There was an in-room safe but it wasnt big enough for a laptop. So when I wasnt there, I simply left it in my suitcase which I always locked. To conclude, here are some tips to make your stay even better: TIPPING- Even though tips are included in the all-inclusive package, bring lots of US $1 bills for additional tipping, especially for those people who give you good service! Btw, the mixed drinks are somewhat watered down and I only had one really good margarita when I was there, so tipping your favourite bartender at the beginning of the week, probably wouldnt hurt. By mid-week I stopped having mixed drinks and instead ordered beer which was always good, especially when it was served in a chilled glass with a piece of lime!! The chambermaids work really hard and probably get paid the least. They not only did a good job but were always pleasant. They definitely deserved a good tip. WATER FROM MINI-BAR- There are 2 types of bottled water in the mini-bar; one bottle is complimentary, but the one with the Evian label, is not. The Evian water is expensive and if youre a big water drinker, your Evian bill can really add up. So, if It makes no difference to you, go with the other bottle. SUN PROTECTION-The sun is really strong and if youre planning to be outside at the beach or pool for the entire day, wear something on your head & reapply sunscreen. Better yet, pack a long sleeve water shirt & use it especially if youre going in and out of the water all day. I got a sunburn on the first day & had to borrow someones long sleeve surf shirt which I wore for the rest of the week during those intense peak hours. I think that it saved my vacation and my skin.

I stayed at the the Krystal in Cancun November 8-15th through an RCI trade. This is my third or fourth stay here and I love the resort. I tend to select the Krystal because out of all of the RCI resorts in Cancun, only a very small handful do not have the mandatory all-inclusive option. While some may prefer it, it is still an option here and I tend to like to try other restaurants while I'm on vacation. I ate at the resort a few times and was always very please with their food and their prices. As an RCI member, I had a 20% discount on all meals and drinks which was nice. The drinks were cheaper than at home and with a happy hour at noon by the pool bar and one at the indoor bar in the evening with 2-for-1 drinks, you can't beat it. All the staff were great from the moment I checked in. At check in they brought me a drink and asked me a few questions, and within minutes I was on my way to my room. The hospitality desk was always staffed and ready to answer any questions I had. This trip was mostly just a relaxing vacation and I didn't do any side trips. I mostly did a lot of swimming in the ocean and laying out at the pool. The positioning of this resort at the tip of where Cancun bends makes the ocean ideal since the water breaks a little at the tip creating a small area with fewer waves if you just want to swim while further down its full on wave action for those that like the heavier waves. The water is absolutely gorgeous and perfectly clear. The activities by the pool were always fun with daily bingo with prizes as well as pool volleyball and stretching in the water. The resort is located walking distance to all the bars and nightclubs as well as 2 malls and inumerable restaurants. You just can't beat the location. As an RCI member, I was placed down in their smaller building which is only 3 levels tall and kind of hidden behind a palappa. That said, I had a great view of the beach from my room and was closer to the beach than either of the other two buildings. The rooms in that building are well maintained and impeccably clean. Maid service was availble every day, but I usualy just hung the "do not disturb sign" on the door. The beds were large (king size) and comfortable. One evening I ordered from the room service menu and the food came quickly and was very good. Their afternoon buffet out by the pool was excellent with steak, chicken or pork prepared to your order. I can't say enough positive feedback about the staff. I always found everyone to be courteous and helpful. Despite some rain on 2 of the days I was there, I had a great vacation and came back with a nice tan. I will definitely be back. There are nicer resorts in Cancun, but for the price, location, and service, the Krystal just can't be beat.

We stayed at the Krystal in Cancun November 26th through December 1st. We got an amazing deal ( $199 all inclusive for myself, my spouse and our two teenage boys for 6 days). Yes, we did have to listen to a 3 hour time share presentation, however, it was worth it for the great deal. Location: Can't beat the beach and the central location to shopping and nightlife. Best beach in the area. Clean, no seaweed, calmer water than other parts of cancun, at the end of the strip so not as crowded. Rooms: I was stunned that an ocean view room with a balcony was included. AMAZING. The view is excellent. The rooms were clean, well stocked with water/beverages (also included), towels and toiletries. We also ordered room service several nights (again, included). Central areas were also clean, nicely furnished. Food: First of all, the service in the restaurants is top notch. A special shout out to Balam who remembered our names, our drink preferences and our favorite sports teams. Actually, all the servers were friendly and provided excellent service and should be commended. Food selection is limited as there is only the buffet which is open all day, the pool restaurant that is only open mid-day and the mexican restaurant only open at dinner. Room service is available as well. Check in: people have complained about check in. We arrived at 2 pm. Our room was ready. Julio brought us a drink at the reception desk, escorted us to our room and pointed out where everything was located. Smooth as can be. Facilities: I have boys and they were happy to sleep in and shoot pool. The pool is clean and large, the beach has plenty of beds and chairs, the gym was clean (a little hot) and had everything we needed. I would return to Cancun and stay at the Krystal again. The top notch service and the location would make it a five star resort, but the lack of food variety and the hot tub that isn't kept hot make it a four. Enjoy your trip fellow travelers.

Place was clean and the grounds are breathtaking except the place seems unfinished. Staff is friendly and helpful. Resort is not crowded so offers the peace needed, even at the pool. Big issue with the place is its location, far off beaten path requires you to drive to do anything unless you golf, even that you get a shuttle