"No sólo "el mejor valor", sino simplemente uno de los mejores a cualquier precio."
Probablemente nuestra cuarta o quinta vez aquí. Volvemos por una razón: constantemente gran servicio, propiedad, comida y ambiente. No elegante o súper pulido, sólo hecho bien. ¿Y por el precio? No se puede vencer. Vaya a través de Bookvip.com Travel para obtener precios, transporte y servicio confiables.
"Una de las mejores vacaciones de la historia!"
Acabamos de regresar después de 8 días en el Omni de Cancún y fue FANTÁSTICO. El servicio fue el mejor que he experimentado y la comida (incluso en el bar de la piscina) fue excepcional. El hotel tiene el tamaño perfecto, ni demasiado grande ni demasiado pequeño. Pudimos conocer a muchos de los miembros del personal (Jorge, Luis y Ramone por nombrar sólo algunos) quienes recordaron lo que nos gustaba comer y beber e hicieron una gran recomendación. El restaurante del bar de la piscina (no tenía nombre) fue la mayor sorpresa - con un nivel de comida de 4 estrellas tanto en sabor como en presentación. El restaurante Piña Colada era nuestro favorito. Estaba justo en la playa y servía una deliciosa comida que estaba bellamente presente. No puedo decir nada malo del Omni Cancún!
"Semana fantástica en el Omni"
Estuvimos en el Omni la semana pasada durante 7 noches. Quedamos muy impresionados y nos encantó el hotel. Lo recomendaría a cualquier otra pareja o familia.
Lugar: muy cerca del aeropuerto - 15 min. Hay un restaurante, una tienda y un Avis frente al hotel. Un día subimos a la zona con Coco Bongo, Hooters, etc., pero con el calor era demasiado lejos para nosotros - caminamos y a mitad de camino cogimos el autobús. Los autobuses son muy frecuentes.
Habitaciones: excelente. Cómodas camas, buen aire acondicionado, muy limpio, minibar y café reabastecido diariamente y toallas cambiadas dos veces al día si lo desea. Tenemos dos camas matrimoniales en lugar de una cama king, la vista de una esquina era hacia la laguna, pero no nos molestamos en quejarnos. Fue muy agradable ver tanto la laguna como el océano
Zona de piscina: siempre con muchas tumbonas, bonitas piscinas y jacuzzi. Excelente servicio de bebidas.
Playa: hermosa, limpia, llena de tumbonas y sombra.
Comida: el buffet de la cena fue excelente, pero sólo comimos allí dos noches. Fuimos a Da Vinci dos veces (muy recomendable - pedir el piano de chocolate), Deva (indonesio en la playa - de nuevo muy agradable, gran menú y cócteles), Viva México (este sólo está abierto hasta las 8 p.m., pero una noche sólo queríamos algo informal), y pedimos servicio de habitación una vez, ya que esto está incluido.
El desayuno fue fantástico, y no sólo para las mimosas! Fuimos a La Paloma dos veces y luego a Piña Colada el resto del tiempo. Nos gustó que el buffet tuviera aire acondicionado, pero no hay nada mejor que desayunar en la playa. Se pueden pedir tortillas, burritos, huevos, etc. del menú y todo estaba delicioso. Uno de los camareros, Adan, estuvo genial - ¡nunca tomé un vaso vacío de mimosa!
Para el almuerzo alternamos entre Piña Colada y Viva México. Moisés en Viva México fue el primer miembro del personal que conocimos y nos hizo sentir muy bienvenidos cada vez que regresábamos.
Bebidas: uno de los puntos culminantes de nuestras vacaciones fue el Kuku's Bar y Francisco que trabaja allí. Tan amigable y siempre nos estaba dando diferentes bebidas para probar. Usualmente íbamos allí alrededor de las 4 de la tarde - estaba bastante ocupado, pero normalmente podíamos conseguir un asiento. Un lugar muy bonito para estar cuando el sol se pone.
Por las tardes solíamos tomar unas copas en el bar del vestíbulo y luego las llevábamos a nuestro balcón o a la zona de la piscina/playa.
Agua - probablemente fuimos demasiado cautelosos y bebimos agua embotellada con pajitas, pero como el agua del grifo está purificada, estoy seguro de que habría estado bien. Puedes conseguir botellas en todos los bares y en el minibar.
Personal: como he mencionado, todos los que encontramos fueron increíblemente amigables, mucho más que en cualquier otro lugar que he visitado. También trabajaba duro, siempre había gente alrededor limpiando, etc. Regularmente dábamos pequeñas propinas, pero estoy seguro de que el servicio habría sido excelente, incluso si no lo hubiéramos dejado.
Además de quedarnos en el hotel, tuvimos un día en el cenote Ik Kil y Chichén Itzá (recomiendo reservar con Via Tours - bien organizado, excelente guía y almuerzo incluido), y un día visitando Cobá y Tulum. Alquilamos un coche en el Avis al otro lado de la calle del hotel - buen servicio, sin problemas con el coche y conducir era fácil. Los delfinarios cerca del aeropuerto también son estupendos si quieres nadar con delfines - baratos, pero las fotos son razonablemente caras.
Gracias Omni por una semana brillante!
"Gran Servicio y Hermoso Resort"
Me quedé en el Omni durante 5 días y me pareció un gran lugar de vacaciones. Ubicación perfecta y un servicio increíble. Tenía una habitación de hotel básica y era bonita, limpia y grande. El servicio fue rápido y se tomaron el tiempo para saber quién era usted. La comida era buena. Buena selección. Pool fue uno de los más bonitos que he visto. Grande y muy, muy limpio. Yo recomendaría esto a parejas y familias con niños pequeños. Los adolescentes pueden aburrirse ya que no vi a muchos de ellos en ese rango de edad.
"Otra excelente estancia."
Regresamos al Omni Cancún para la semana de Navidad, después de una maravillosa estadía en esta propiedad el año pasado durante la misma semana.
Un gran agradecimiento a Norma por asegurarse de que las necesidades de nuestros nietos pequeños fueran bien atendidas en términos de cunas y alojamiento.
Como se ha señalado en otras revisiones, muchos de los miembros del personal han estado trabajando aquí durante muchos años, y fuimos recibidos de nuevo por varios con una cálida bienvenida a casa.
Hicimos reservaciones en el restaurante con anticipación con el conserje del hotel y aunque hubo algunos problemas, lo resolvimos en nuestro primer día. Los restaurantes siempre parecen estar medio llenos, pero parece que tiene que ver más con el personal, ya que cortan las reservas cuando llegan a cierto número.
El restaurante Da Vinci se ha convertido en un restaurante sólo para adultos (mayores de 18 años). Hay otro restaurante en construcción que se espera que esté abierto a las familias, lo que será una buena adición al único restaurante a la carta que está disponible para las familias, llamado La Deva.
Este hotel se adapta a las necesidades de nuestra familia multi-generacional en términos de ser una propiedad más pequeña, y por lo tanto fácil de mover. Hermoso tramo de playa, y no es muy difícil conseguir sillas. Es fácil encontrar sillas vacías junto a las piscinas, pero más difícil si quieres sombra. La temperatura del agua en las piscinas era más cálida que el año pasado, pero podría estar relacionada con un clima más cálido.
Definitivamente consideraré la posibilidad de volver a visitarlo en el futuro.
"Great Christmas Break"
My family of 5 spent the week between Christmas and New Years at this hotel. We had a 3 bedroom villa which was perfect since I was traveling with 2 college kids and a high schooler. The villa had 3 full baths, 2 queen beds and 2 full beds, a patio and 2 balconies with ocean views. It was cleaned thoroughly everyday and the fridge was re-filled with beer, sodas and bottled water. The grounds and pools were beautiful. The beach area was very clean, with bar service and life guards. The staff everywhere were incredibly friendly and helpful. We tended to eat at the smaller restaurants on the property. There is a great little mexican restaurant that has tacos, burritos, burgers, etc. We also really liked the sushi bar for lunch. We had breakfast everyday at Pina Colada, the beachfront restaurant, where we had great huevos rancheros, omelettes, and mimosas. Make sure you go to the 2 specialty restaurants. My family really likes Asian food so Deva was our favorite although we had a very good dinner at DaVinci too. We felt the buffets were not anything special but seemed to be very popular with others. The lobby bar is a great place to hang out in the evening. It is filled with separate seating areas that have comfy chairs and are perfect for family card games. The hotel offers lots of activities...yoga, zumba. pool games, water volleyball, beach volleyball, a full gym, etc...but our favorite activity was sitting in the sun reading a good book. Just what the doctor ordered, a perfectly relaxing week!!
"The staff is like Family!"
This marks my 5th or so visit to Omni Cancun over the years. I have watched it grow but never waiver from it's excellent service. The staff make this hotel feel like home. The hotel sits on one of the most perfect beaches in Cancun. The Pina Colada restaurant is the best for breakfast and lunch. The Sushi bar is also great, yet does not remain open enough, in my opinion. The facilities are getting a little worn, but the staff will do whatever they need to do to make your stay most comfortable. I would say that they need to improve the following:
Quality of food at dinner buffet, have the sushi bar remain open for dinner. Improve food at Deva, a reservation only restaurant. Change Da Vinci into a family restaurant that does not require reservations as there are just not enough choices in the evening. We will continue to stay at the Omni upon our 2 x annual trips to Cancun, but with little improvements, it would be PERFECT!
"Special Place to Stay"
I have stayed at this hotel multiple times and have had great experiences each visit. Multiple restaurants on property and a private beach makes this property exceptional. It's located roughly 2 miles away from downtown which gives guests the opportunity to relax a bit more without too much noise. Tons of restaurants and shopping are close by as well. I will make a return trip and stay at this hotel.
"Great place to relax"
We were very pleased with the overall experience and the staff was excellent, the rooms were clean and the food was very good for all-inclusive. Excellent pools and the beach was amazing with the restaurant and the swim up bar to the way it was all laid out with the huts for shade if you wanted it.
"The service is AMAZING here, great place to stay"
Let me start off by saying I am in the travel business and we are VERY picky about where we stay. We own a few fractionals (high end timeshares) and we prefer newer, modern resorts. We were lucky to be invited with friends to come here for Christmas week. I was down in Cancun two months ago and went in to check this place out just to make sure my family would like it. Looked fine, didn't get to see too much of it since security was really top notch.
We made our reservations some time ago with Mara (our friend owns here) and she was a pleasure to work with. She described the rooms and the all-inclusive program. When we checked in, we were able to meet her and she gave us a big hug. We were told to as for Ozzie at check in since our friend works with him direct. Wow! Another big hug right away, he was really kind to us and helped us get settled in. We were able to upgrade and get our 12-year old son an adjoining room for a very reasonable rate. He really was good to us.
This resort is 20+ years old and you would never know it. It is SPOTLESS! There must be 3 employees to every 1 guest. The place is not worn out and they keep it looking new each and every day. The weather was perfect (85) and we had ZERO complaints. We normally do not like buffet food but this place - the Omni knows how to do it. We wound up eating most our meals here. We ate at Da Vinci twice (reserve recommended) and it was wonderful as well. We did notice a lot of people not tipping all week. This is all inclusive but tips should always be given to these hard working people- if you can't afford to tip- don't go on vacation.
The views are amazing and the pools were really clean. We really liked the lounge beds on the beach next to KuKu's beach bar. The ocean here is completely swimmable and is a perfect place to be. One of the best beaches we have been to. Their gym is great (we used it often) and very clean with all the equipment you will need.
Across the street is a pharmacy and Oxxo if needed along with Jet Ski rentals for the lagoon.
You can take the $1 bus (VERY clean and safe) around the whole city and just get on each time for $1. We love this city and have as a family, we have no issues with feeling unsafe here. Most big Mexico resort towns are this way. Those afraid of these parts of Mexico, don't be. Don't believe all you see on TV. They take care of the guests from the minute you get there to the minute you leave. The service we got while leaving was top notch as well. The airport is very clean (I really can't believe how clean this city is) too and has a few good shops. Even a MAC store ladies. Try the Omni, it's reasonable to get into and the A/I plan is approx. $100 per day for Adults, $30 for kids under 12 and $55 for 13-17 year olds.
"new years 2014"
wonderful complex which was very, very clean and had the friendliest staff you could ask for--throughout the hotel--and never a wait for anything, even on the full capacity new years week!! recommend it to all, excellent place to enjoy cancun----although they need to be more lenient with the ocean swimming--they put the red flag up at the first sign of white water!
"We will be going back!"
I have been to Cancun 4 times and this resort was my favorite of all! From the minute we walked in we loved it, there was 6 in our group from ages 20-58 and all of us loved it! There are so many pools and hot tubs and of course a wonderful beach! Of course the swim up hot tub bar was a daily event rain or shine with a quick game of sand volley ball going on!
The selection of places to eat was wonderful from a shrimp omelet with mimosa's for breakfast right on the beach to some afternoon sushi and excellent cocktails in the afternoon to wonderful nighttime dining. Every person in our group was very happy with all of the eating choices.
There were activities going on if you were in the mood and if a person would ever get bored here that would be a personal problem! We can't wait to go back!
"Very Nice Vacation"
We had a very nice time at the Omni and would certainly return. We traded in through Interval and knew, up front, that we would have to pay for the all-inclusive. We were quoted one price over the phone, and when we arrived, we were told a different price. We worked that out, however. That was the only glitch. Our overall experience was very nice and we have only positive things to say about the Omni.
We arranged in advance to be picked up at the airport by a shuttle. The shuttle was there on time, and the price was $10 per person each way, which is reasonable. If you are asked by a person inside the airport about your shuttle, you should ignore him because it is likely he will try to sell you something.
The Omni itself was very clean, and we felt very safe there. The staff were extremely friendly and accommodating. We were told in advance that you should tip the staff. The staff never requested tips, but they were appreciative when you did. I am not sure that we received any better service by tipping, but knowing the low wages that the staff get, I wanted to tip them. Bring plenty of singles, because you will need the singles for tips. The front desk will not change your $20 bill for singles. The front desk will change your U.S. currency into pesos if you feel the need to have Mexican currency, and the rate you get at the front desk will be better than you get at the airport. While we did change $20 into pesos, it turned out that we didn't need to. Everyone takes your U.S. dollars. You can ask the bars to change your $20 bill into singles. By the afternoon, the bars should have enough singles to make the exchange.
Our room was nice. We had an upper floor with a lagoon view. I am sure that the ocean view was better, but we only stayed in our room to sleep, so I don't feel we missed anything not having an ocean view. Ask for an upper room away from the elevators. The bathroom was clean and the shower was fine (although you need to make sure you pull the shower curtain all the way shut or you will get water on the floor). The bed was comfortable. There is a safe in the closet. There is a refrigerator that they re-stock daily. There is also a small microwave and toaster. Apart from the king-size bed, there were two chairs, a desk and a table, but we never felt crowded in the room.
We stayed Dec. 7-14, which was a slow week. The beach and pool areas were relatively empty. We never had to reserve beach chairs or pool chairs because there were plenty available, even when we got to the beach at 11:00 am. The fitness center was nice and it too was empty so we never had to wait to use one of the machines.
The all-inclusive was worth it for the convenience alone. There were several places to eat and the drinks were plentiful. The food was not great but it wasn't too bad either. We are not "foodies" and we did not stay at the Omni for the food experience. We stayed to relax, sit in the sun, drink and enjoy. Some people have complained that there was no variety in the buffet. The breakfasts were fine. Go eat breakfast at the restaurant by the beach. You can get omelets, eggs, pancakes, french toast, fruit, cereal, yogurt, and a large variety of breads. I'm not sure what else you would want for breakfast. For lunches, we usually just winged it. We had the sushi frequently. There wasn't much of a selection but it was good. There also is the Mexican cafe next to the sushi place that had very good quesadillas and burritos, as well as hamburgers and other sandwiches. The cafe by the main pool had pizza and good sandwiches as well. We never ate at the buffet for lunch. For dinners, the buffet was ok but not great. We ate at Da Vinci once and it was good, but we preferred Deva, which is on the beach. We ate there more frequently, although you need reservations there too. Perhaps it was because it was a slow week, but we never had a problem getting a reservation, and the restaurant was empty. The service at Deva was excellent, particularly Henry. We never found the drinks to be watered down. To the extent any drink was not strong enough, we just got another. You were also able to request premium brands.
"Cancun Christmas Vacation"
Our family of 4 (13 and 14 year olds) stayed for 6 days. Grounds are lovely. Beach was incredible, but no lifeguards on duty. 4 pools to choose from. Very easy to keep track of kids. Main buffet was only good for breakfast. Viva Mexico, Poolside Grill were excellent for quick bites at lunch. Incredible ceviche and grouper at seafood sit down on beachfront. They do stock the mini fridge everyday with bottled drinks, but you can get them at the bars anyway. View was gorgeous! Alfredo at the concierge was amazing and helpful. Went out of his way to help me when I had trouble with flights home. Bring slacks for the men to eat at DaVincis. Never left resort and didn't feel I needed to. Got exactly what I paid for and was very happy. They even made Christmas for the little ones- Santa came, there was a piata and they gave out little toys and candy.
"Christmas in Mexico"
Overall the resort was great. Good family atmosphere. Great location. Service was excellent. Enjoyed the all inclusiveness. Don't expect a 5 star resort but a very good 4 star resort. Small details were lacking like the linens in the room. Our family of 4 would stay again.
"Great vacation (Costco traveller)"
Good hotel and good value for the 4-night all-inclusive stay that we booked through Costco. We got a partial ocean view room with a balcony. We also had a mini-bar in the room that was replenished every day and since we were on an all-inclusive, there was no charge on bottled water and drinks. We had a safe in the room to keep our valuables. It would have been nice if there was a 5-night or week long package available as we would have loved to stay longer.
The restaurant staff was empathetic, compassionate and very friendly; this was important to us as we were travelling with a toddler. Regarding the service at the restaurants, pool bars etc., food and drinks were served generously and was of good quality. The restaurant staff would walk around and take orders from people sitting on the beach, pool side etc., which made this a very pleasant experience for us. The entertainment staff kept guests who were interested entertained and engaged without encroaching on anyone's personal space. We used our resort credit that we got as part of this deal at the spa, where my wife went for a massage and she liked it. There was some entertainment/show or other every night. Fresh towels are available pool-side for anyone who needs it. There are a couple of restaurants (Da Vinci, Deva) that require reservations to be made ahead of time; the food there is very good. Trattoria (the Italian cafe) has good pizzas (especially for those with children). The buffet at La Paloma had a lot of selections, especially the desserts.
We stayed at the Omni for 6 nights starting Dec 6th, which I think was perfect timing because I don't think the busy season had started yet so we got extra attention, the resort didn't seem over crowded at all, and it was stress free. The staff was super friendly and courteous and I felt spoiled the whole time I was there. The beach access was great however it was a red flag day everyday we where there so we didn't get to swim in the ocean at the resort but we had plenty of other water activity excursions planned that we didn't miss it. However if we didn't have those excursions planned I would've felt disappointed about that since the ocean is the main reason I went to visit Cancun. (Not the resorts fault though since they can't control it)
They were also starting construction on a new restaurant but I didn't even notice any annoying construction noises or clutter while we were there.
When I return to Cancun someday it will be hard for me to try a different resort since I now know how comfortable it was at the Omni.
"Great All-Inclusive at a great rate"
From the second we got out of our taxi the service and every employee we met were simply amazing. I am in the luxury hotel industry here in the states and I know how hard it is to please everyone all the time and to provide such consistent service but they got it all right all week.
Every employee we met was so friendly and outgoing and eager to please. The hotel, rooms, beach, pool and amenities were fantastic and we enjoyed many days sitting by the pool enjoying the sun, eating sushi, playing volleyball and laughing. Our room overlooked the ocean and was very clean and comfortable and well appointed with lots of marble and good linens. Da Vinci restaurant on property was excellent as was the Indonesian restaurant. The buffets were good as far as all inclusive buffets go.
Look for Javier at the front desk, Jesus(concierge), David Leon, Erlinda(pool), Luis(dinner in Paloma). They are stand out employees.
"My favourite place on Earth."
I've gone to the Omni twice now with my family, and we love it. It is honestly my absolute favourite place on Earth, out of everywhere I've been. We have two kids, a nine year old and a thirteen year old. Although the thirteen year old was technically too old for the kids club, she participated in some activities anyways. They weren't just mindless child games, there were water balloon fights, beach soccer, bracelet making, and piatas, just to name a few. There are two clean and beautiful pools. Whether your on the ocean side or lagoon side of the hotel (we have stayed in both) you still get a view. The rooms are fantastic, the beds are very comfortable. The staff at the omni are the best feature, I think. Each one is friendly, some even take the time to learn your name or what drain you often order. No matter where you are on the resort, you can find someone who will happily fetch you a drink or snack. There are several restaurants around the resort, the main buffet serving a different themes meal every night often week, so your not just mindlessly consuming burgers all week as most of us end up doing. And finally, the Omni is so close to the town. There is a bus stop right outside the building, and it is a very short ride into the bustling downtown of Cancun. Overall, I highly recommend you visit the Omni. You won't be disappointed.
"!!! Wow !!!"
This is a great place to stay at least for families with kids.
When I booked this place I didnt knew that I would end up like the following things:
- Great location, great beach, bus stop is outside the main entrance
- Very helpful staff, almost every one spoke english
- Drinks were never watered down, never had to wait to get a drink or stand in a line
- Every night at 8 PM there was some or the other entertainment show which were amazing
- For food I would give a 4 out of 5, I wish there were more places to dine in. Da Vinci restuarant which is considered to be their best restaurant is adult only and we had a 2 year old
- They have a baby sitter option, costing $12 per hour and you have to book them for at least 4 hours
- Hotel had a concierge service, which answered all our questions from how to get to the flea market , how much time it takes to Chichen Itza, how to get to the ferry for Isla Mujeres..etc...
"Best holiday ever"
We have just started our 2nd week at the Omni and I felt I had to write to say how fantastic all the staff are, they cant do enough for you. It wouldnt be fair to name individual people as ever single member of staff has been brilliant. The entertainment team have been brilliant with my 2 kids (9 and 12) especially Enrique, Elliott and Marco. We will definately return to this fabulous resort.
My daughter and I were there Dec 13th through 20th 2013. Our fourth year there.We love it. The view is so beautiful. All the people who work there are very friendly and thoughtful.
Every year is better than the one before. The rooms are beautiful. The grounds are always clean and welcomeing.The food and the service are the very best. The activities crew is the greatest never a dull moment. It is small enough that you can do everythingand not spent all your time looking for something to do. We highly recommend it. We have a wonderful time and count the days till we get to go again. There are lots of fun things to do but we enjoy sailing on the Albatros to Isla Mujeres.
"a second home"
I was there a few weeks ago and it was really great. The
service is fantastic. Alfredo and Jesus and everyone at the
front desk are terrific. Also Rene at Paloma is great as is
everyone else who works at Omni. I have been coming here
for more than 10 years and I cant wait to come back.They keep
the place so clean and the beach is gorgeous. Only they need
to bring back the music at night at the bar lobby!
"Great view and nice property"
We had a great weekend getaway! My wife loved the ocean view and the jacuzzi bar in particular. The food was good; especially Da Vinci. The staff is friendly and helpful and the overall experience was more than satisfactory. I recommend this resort with no hesitation.
"Great week at the Omni Cancun."
Had a wonderful week 12-7-13 1214-13. First and foremost the staff here is awesome. Treated us like Kings and Queens all week. Always a smile and thank you for just being there. The lay-out of this hotel had to be my favorite part. Un-like the mega resorts were you must travel back in to the hotel to eat. The Omni has a walk in beach side restaurant. They have several other dinning options with the Sushi bar being about as good as it get's. Can't wait to go back.
"An unforgettable stay"
I am a travel writer who stayed at the Omni Cancun in early December 2013 (the hotel staff did not know I was arriving as a travel writer researching the area, i.e., I was not being "treated"). The staff was the warmest I'd ever seen, always friendly, helpful and attentive, and by my third day I was regularly being addressed on a first name basis. Even the maids were chatting with me, and I never got the feeling it was "forced." They seemed to genuinely enjoy the chance to chat and put a face to the mess they'd been cleaning! The food/bars were excellent, the beach beautiful, the pools and hot tubs wonderful, and the nightly entertainment was a blast. From twirling Mexican dancers and competitions for the guests, to a non-cash "Casino Night" with prizes, and even a very fun MC running games during the day by the pool, the resort's entertainment staff made every night something new and fun.
Though I didn't have time to go myself, the hotel also did nightly trips to local clubs like CocoBongo and Senor Frog's. I have stayed at very fancy hotels including a week at the Ritz Carlton Madrid, and the experience couldn't hold a candle to my week at the Omni Cancun. The staff was truly the warmest I'd ever experienced, they have nice jewelry and fun little souveneirs in the on-site shops, locals coming to sell their artisan wares by the pool at night. The location is great - right on the beach, about midway between the airport and nightlife, and if you rent a car there's plenty of parking, the only "downside" being you have to climb some steps to get up to the hotel. Though even the steps up were gorgeous, with pools, palms and waterfalls all along the way.
My room was huge and impeccably clean with a great ocean/sunrise view, and the drinks were fantastic.. The only thing even remotely resembling an issue was that my shower's water pressure was quite low the first two days, then suddenly got very strong for the rest of my trip. It wasn't a bother for me so I didn't mention it, but it resolved itself. I did have a problem with my in-room safe resetting and locking itself, but that had nothing to do with the resort, and the issue was completely resolved with a technician arriving in my room literally within two minutes of my reporting it.