Este fue un contrato de última hora, fue reservado 2 semanas antes de viajar así que no pasamos mucho tiempo investigando y nos fuimos. El hotel estaba extremadamente limpio, no creo que me haya alojado nunca en un hotel donde el personal dedicara tanto tiempo y esfuerzo en mantener las cosas arregladas. La habitación se mantuvo muy limpia, toallas limpias cada día y la nevera se reponía con cervezas y bebidas gaseosas cada dos días. La comida era fantástica, nunca llegó a ser monótona, siempre algo diferente, siempre caliente y bien cocinada. La comida china a la carta era muy buena, el asador era bueno, el mediterráneo era excelente, se puede recomendar el surf en el césped, no llegué a probar el brasileño, tanta elección que había en los buffets, y tendían a usar el buffet italiano más a menudo. El mexicano era muy bueno pero no siempre abierto debido a la baja ocupación del hotel. Tuvimos unas vacaciones fantásticas y recomendaríamos este hotel, los jardines estaban muy bien cuidados y era un placer pasear por ellos

Acabamos de regresar de Sandos y puedo decir honestamente que fueron las mejores vacaciones que hemos tenido. Las instalaciones son de primera clase con la elección de 7 restaurantes diferentes con comida de excelente calidad. El personal es encantador y se desvive por ti, siempre sonriendo. ¡La playa es perfecta! Renovamos nuestros votos mientras estábamos allí y Maurichio, el Coordinador, nos dio una experiencia fantástica que recordaremos para siempre, casados en la playa. La limpieza era de primera clase y el personal estaba siempre limpiando. No pudimos criticar nada, desde las 24 horas con todo incluido hasta las habitaciones, restaurantes, la playa y el personal, todo fue perfecto. Ya hemos reservado para el próximo mes de agosto y otras 6 personas se unirán a nosotros en el Caracol el próximo año.

En primer lugar, este fue probablemente el mejor servicio que he recibido en un hotel y he viajado mucho. Las habitaciones eran muy, pero muy bonitas. El mini bar estaba bien surtido y se repone todos los días. El día que no tuvimos suficiente agua, todo lo que necesitábamos era una llamada rápida a la recepción. Los balcones eran muy pequeños y no eran muy adecuados para sentarse y tomar una copa, sin embargo, había muchos bares encantadores en el complejo - ¡¡¡para quién quiera sentarse a beber en su habitación!!!! La comida en el hotel era absolutamente fantástica al igual que el servicio. Hemos visitado un par de AI y la comida en el Sandos Carocal ha superado con creces cualquier lugar donde antes habíamos estado. Los restaurantes que se pueden reservar eran excelentes, disfrutamos especialmente de la Riviera y del Oriental. El personal continuamente reponía su copa de vino y nada era demasiado problema. La playa en sí era genial y pasamos un montón de tiempo descansando y disfrutando de la playa! Los jardines del hotel son absolutamente impecable. Fue un placer caminar por los terrenos y había una gran cantidad de vida silvestre. La primera semana todavía estaba luchando con muletas, pero siempre había un carrito de golf listo para llevarnos a donde queríamos ir. (¡también muy útil cuando tu hijo de 7 años se ha dormido después de cenar en la mesa!)

Permanecimos en este resort del 28 de noviembre al 8 de diciembre. Todo lo que había en ese hotel era muy bueno, sólo que por debajo de la excelencia. Cuando llegamos fuimos recibidos por el personal que nos explicó todos los detalles de nuestra estancia, nuestra oferta todo incluido, así como los detalles de cómo movernos por el sitio. Nos quedamos en una habitación de lujo y tengo que decir que fue brillante, era muy espaciosa, con una cama grande, lavabo doble, aire acondicionado y un jacuzzi grande. Las habitaciones se limpiaban muy bien todos los días, el personal de limpieza era muy servicial y hablaban buen inglés. Hay una serie de restaurantes que sirven comida variada y la calidad fue muy buena en cada restaurante y la elección que se obtiene en cada uno de ellos, así como la reposición continua de la comida que se sirve. Todo el personal y los cocineros de los restaurantes eran realmente útiles en términos de asesoramiento sobre alternativas u opciones si había algo en que pudiéramos haber querido o buscado. En todos los lugares donde encontramos personal, todos fueron muy serviciales, con una sonrisa todos los días. Todos ellos hablaban muy bien inglés y siempre estaban dispuestos a dar una mano en cualquier forma y dar consejos sobre dónde ir y qué hacer, y nunca habíamos experimentado un personal tan amigable en un resort y que fuera tan espontáneo y genuino a la vez. En cuanto a las actividades, el lugar era enorme y la única sección para adultos era un escape brillante sólo para conseguir una escapada de los niños. La piscina era muy grande pero a veces estaba muy concurrida pero la playa estaba tan cerca que no hacía ninguna diferencia y había una piscina separada en la sección sólo para adultos. Siempre había suficientes tumbonas para encontrar el sol en cualquier momento. El bar de deportes mostraba varios deportes e incluso algo del fútbol inglés cuando era bueno y había mesas de billar y otros entretenimientos. El Spa era muy bonito y limpio. El entretenimiento en las noches fue muy bueno, particularmente los shows en vivo realizados por el personal, los dos shows mayas y los shows de Michael Jackson fueron excelentes y no se los deben perder. La Wi-Fi funcionó perfectamente en las áreas designadas sin ningún fallo y esto fue particularmente bueno para mantenerse en contacto con familiares/amigos de noticias, etc. En resumen muy buen resort, excelente personal servicial, buena comida y no dudaría en recomendar este hotel y este resort a otras personas, así como en volver allí un día con mi esposa para pasar unas vacaciones

Este fue nuestro quinto viaje a Sandos Caracol en los últimos dos años, y durante ese tiempo, hemos tenido la oportunidad de alojarnos en otras propiedades todo incluido en la región, y al final, Sandos Caracol sólo tiene un toque de magia que lo hace mi hotel favorito en la Riviera Maya. Este es un resort que realmente te da la oportunidad de tener experiencias increíbles y construir recuerdos de una manera que ningún otro resort puede. Usted necesita tomar un papel activo en sus vacaciones y aprovechar las oportunidades únicas que están disponibles. Mucho de esto tiene que ver con los grandes activos de Caracol: el personal y el ambiente natural, (que el hotel ha hecho un trabajo estelar en la preservación). Los cenotes naturales, las pequeñas ruinas y la selva están bien cuidados. Además, son conscientes del medio ambiente, eliminando el uso de botellas de agua individuales para grandes jarras en la habitación, eliminando las pajitas, utilizando utensilios biodegradables en los bares de aperitivos, etc. También tienen varias estaciones de reciclaje y compostaje en toda la propiedad. Los arreglos previos a la llegada fueron manejados por Katrin e Isobel, quienes fueron excelentes para lidiar con ellos y pudieron superar mis expectativas en la prestación de servicios. Incluso después de que llegamos, Isobel fue paciente con mis peticiones, que parecían numerosas dado que estábamos tratando de hacer malabarismos con algunos restaurantes y excursiones. Actividades: Esta es un área en la que el resort sobresale. El resort es amigable con la familia, y orienta sus actividades en consecuencia. No hay juegos salvajes y locos junto a la piscina, y el equipo de animación parece hacer todo lo posible para incluir a los niños y adolescentes. Mi único hijo disfrutó mucho del toro mecánico y de la pelota en la que estás inflado para tratar de caminar alrededor de la piscina. El bar de deportes ofrece horas de diversión con mesas de billar, ping pong, hockey aéreo, etc. Siempre hay actividades en marcha, aunque me di cuenta de que el personal no seguía el horario fijado, así que uno se quedó preguntándose qué estaba pasando y a qué horas. Aproveche la oportunidad de hacer un tour ecológico/naturaleza y un baño en el tranquilo cenote es una necesidad. Tome una caminata a través de los muchos senderos y camine por el puente colgante. Tómese un momento para apreciar verdaderamente la belleza que le rodea. Espectáculos: Los espectáculos en Caracol son los mejores de la Riviera Maya. Sin duda alguna, sin excepciones. Los auténticos espectáculos mayas han sido añadidos recientemente y ahora incluyen una ceremonia de llegada por la noche. Se relaciona muy bien con la narración de cuentos a lo largo de la semana en otros espectáculos en el cenote y en el espectáculo de fuegos de la selva. Estos espectáculos están desarrollados profesionalmente y son trabajos artísticos que traerán placer y asombro a cualquiera que se tome el tiempo para verlos. Les recomiendo encarecidamente que planifiquen sus actividades de la semana en torno a los espectáculos. Además, pudimos ver el recién renovado show de Michael Jackson, que es increíble! La pirotecnia y la puesta en escena son fantásticas, e incluso si no eres un gran fan de Michael Jackson, no puedes dejar de impresionarte con la extravagancia de este espectáculo y el talento de los bailarines. Además, el hotel ha invertido en un impresionante espectáculo de Disney en el que pueden participar los niños del club de niños, y aparentemente se programó un nuevo espectáculo de Superhéroes para comenzar la semana que nos fuimos. Animales: El punto culminante de este viaje fue ver a los monos en la selva. Una mañana, mientras caminaban por los senderos, los monos jugaban en los árboles cercanos y nos dejaron acercarnos bastante para tomar fotos. Además, hay numerosos mapaches y coatíes que deambulan libremente. Mi mayor queja sobre los animales son los huéspedes que los alimentan. Es absolutamente ridículo ~ es terrible para la salud de los animales y crea situaciones de animales corriendo en busca de alimento, a veces agresivamente. Esto no es culpa de la estación, sino de los huéspedes que siguen pensando que las patatas fritas que les dan a los animales están bien. Estos animales no están destinados a tener una dieta de papas fritas, galletas y perritos calientes. Me encantan los Sandos por su responsabilidad corporativa hacia el medio ambiente y los animales, es una pena que los huéspedes traten de comprometerlo. Habitación: Nos quedamos en la sección familiar de la Junior Suite en el edificio 20. Es una habitación grande en forma de L con una cama king y una cama doble extraíble. Es ideal para una familia grande, y tiene una bañera de hidromasaje en el balcón. Las habitaciones se limpiaban a diario y nunca faltaban toallas. La ducha tiene dosificadores de champú y jabón corporal que son convenientes y respetuosos con el medio ambiente. La habitación está equipada con un gran dispensador de agua en lugar de botellas de agua individuales. Comida: El hotel ha adquirido recientemente un nuevo chef ejecutivo, y puedo decir honestamente que la comida es mejor que nuestra visita de abril de 2013. Hay una variedad tan amplia de alimentos que nadie puede, para ser justos, quejarse de ellos. Si hay que quejarse, se trataría de la falta de educación de otros huéspedes que se ponen de pie y prueban la comida del buffet y la cortan constantemente en la línea de las pistas; desde un punto de vista sociológico era muy interesante ver el comportamiento y las expectativas de las diferentes personas. Además del nuevo chef, descubrí que los vinos de la casa habían cambiado, ¡y para mejor! Son bastante buenos ahora, lo que es fabuloso! Tendemos a no beber nuestro vino tinto frío, y el personal siempre estaba dispuesto a ir a buscarlo a temperatura ambiente. Personal: Para disfrutar realmente de la propiedad y de todo lo que tiene que ofrecer, debe contar con el apoyo de un equipo de personal que va desde las tareas domésticas hasta la gestión ejecutiva. Honestamente sentimos que ahora tenemos una familia extendida en Caracol. El personal nos recuerda, a menudo por su nombre, y se toma el tiempo para preguntar sobre otros miembros de la familia que estuvieron ausentes en este viaje pero que han viajado con nosotros en el pasado. El hotel ha añadido recientemente una nueva subdirectora, Nicki, a la que conocíamos a través de su anterior empleador. Ella es una excelente adición al hotel, provee apoyo para el Sr. Ramírez y el hotel. Nicki es un modelo a seguir para otros miembros del personal de cómo se debe tratar a los huéspedes ~ la vimos ir detrás de la barra de elefantes ocupada para servir dulces a los huéspedes en lugar de ver una fila de espera. Los gerentes de alimentos y bebidas, Ribogerto y Humberto, se esfuerzan por dar buen ejemplo también. La noche de la barbacoa de los gerentes empezó a llover, así que vemos a Humberto corriendo para ayudar al personal a transferir las mesas al RE Club. Claramente este es un equipo ejecutivo que se mezcla diariamente alrededor del hotel, asegurándose de que las necesidades de los huéspedes sean satisfechas. Ofrecen oportunidades como el cóctel de los gerentes para que los invitados puedan dar su opinión sobre sus experiencias. Por todas estas razones, volveremos a Caracol en un futuro cercano, y probablemente por muchos años más.

We have stayed at several all-inclusive resorts in the area, and Sandos Caracol is our favorite! I often feel that the all-inclusives can be a bit 'tacky', and too 'Micky Mouse-ish', if you know what I mean. Sandos Caracol didn't feel like that. The sport options were plentiful. Our kids played beach volleyball for most of the day, followed by soccer at 4pm, followed by some tennis, and sometimes mixed up with some golf (the Nick Price course is great!) My husband would go to the driving range every day, and I would start my day with yoga. The yoga teacher Juan Carlos is amazing! Unlike most other resorts, where the yoga classes are rather pathetic, this is a real full-on Ashtanga yoga work-out. Beginners can enjoy the multi-level class as well, but if you are into your yoga, you will still feel that you have learned a lot in the space of just a few days. The Zumba and bootcamp sessions are okay, nothing amazing though. And they are only 1/2 hour. The food at the resort is incredible. I didn't even bother eating any meat, as the vegetarian options were so fantastic and plentiful. You can also have fruit & vegetable juices made freshly for you throughout the day. The sports bar is fun with table tennis, fussball tables, chess, air hockey, etc.

This was our first holiday to Mexico and I am so pleased we picked this hotel. It was absolutely wonderful. All the staff were always very friendly and polite. Especially Lydia in the Main restaurant was very helpful. The hotel room was nice and spacious, the layout of the hotel grounds was interesting, lots of greenery, we were enchanted by all the animals walking around freely in the grounds. The drinks service around the pool was again superb. There are several restaurants to choose from and all were excellent. We definitely will come back to this hotel.

We went to Sandos Caracol in December 2013 for one week. We loved the location of the hotel on a nice beach and surrounded by the jungle. There were also some Maya ruins and several cenotes around the hotel, along with two which you could swim in. The employees in the hotel were exceptional. They were very friendly and always polite to us. We like that they really try to make this hotel eco friendly. Solar panels, powering golf carts by the renewable energy and eco water treatment plant are some of the initiatives they are working on. We took part in the hotel's eco tour and Naomi was our guide. She was very knowledgeable and helpful. You could tell she was very passionate about her job and even took us out on a private tour. Naomi was able to relay her knowledge and passion to us. If you are a couple, dont forget to book free romantic gondola tour (Champagne included). If you need the Internet they have it free in the most common areas and the speed is decent. We were able to Skype with no problems.

Words could never do this resort justice! We stayed at Sandos Caracol for a family getaway and our wedding celebration. The grounds, amenities, pools, and beach are absolutely outstanding! There is a 200 year old cenote and gorgeous, natural surroundings. A wedding photographer's dream! Upon arrival, the staff was attentive, engaged, caring, and willing to take care of every request and question we had. One in particular, Isobel, guest services manager, was like a divine gift... a magician... the welcomed smile of relief throughout our stay. I needed my wedding dress steamed and she walked to the ends of the earth to make it happen. We didn't have a place to eat dinner and celebrate after our wedding, she went above and beyond to produce an experience that could only be described as a dream! We had a private dinner on the beach in the most magical structure on the resort. Again, the service was incredible and the food was delicious. During a week when surely all the staff at the resort would have rather been with the people they love, they were attentive, kind, loving, engaging and excited about spending their holiday with us. For us, that meant the world! Thank you Isobel and the Sandos Caracol team for making our wedding celebration and week with our family the most wonderful time of our lives! We will absolutely be visiting again - hopefully very soon!

8 members of our family (from Vancouver, Toronto and Ottawa) met at Sandos Eco Caracol for Christmas this year. There were 3 kids and 5 adults - and we ALL had an incredible time. Our kids loved everything about the resort - the kids club was incredible, the evening shows were entertaining (especially the Disney show and the Magic show!), the nature walks were awesome and the pools, ocean and all the nature were awesome for the kids. The adults had an equally great time - awesome pools, lots of great food and drinks and fun activities (the mechanical bull was a favourite!) The staff were so lovely - everyone was so friendly and eager to help out with anything we needed. The Christmas eve dinner was incredible - so much delicious food and gorgeous decorations - they really put on a show for the guests. A few of our favourite things about the resort: -Bernardo at the "Tortuga" pool made our last day an awesome one with great drinks and fun -the photographers took some amazing family photos for us that will make for great memories for years to come -the snorkeling in the natural "lake" was so cool for our 6-year old son -the swings at the snack bar were a huge hit with our kids - we spent hours on them! -my mother-in-law and I both had the best massages of our lives at the spa! Pedro is amazing!

Our 1st time in a beach resort. Stayed in room 2004 in building 20 overlooking the beach. Nice view. Room size is ok but we hardly were in the room. Bathroom is very nice and spacious. Water filter in the room is a nice addition. Phone, internet, hair dryer, etc available in the room. Bell boys are very helpful. Busy reception area in spite of 8-10 receptionist probably due to holiday season. Lots and lots of activities in the resort. Aqua park was our favorite. Kids club is alright for under 4/5 but older kids get bored. Snack bars have good selection of desserts and food. Racoon often spotted in eating area and try to eat on leftover foods on unoccupied tables. Beds by the beach for couples seemed very romantic.

Great resort. Kids will love it, food was great, beach we good and service was incredible. We enjoyed ourselves so much we're going back in 2 weeks and bought a membership for the next 30 years. We've are well travelled and found Sandos Eco staff to be some of the best.

Had stayed at the resort for a week as apart of the All inclusive package booked through Sunwing. We were 3 adults , 1 five Year old and 1 Infant. Here are my observations 1. Property/Room - the property is built on a Mangrove forest. The buildings , trails , walkways etc are built around the forest. The setting for a few of the hang out places in the property are fantastic. We had booked a basic room as part of the package and found it to be decent(not great). 2.Facilities - The property has an Aqua park with a few slides which my 5 year old thoroughly enjoyed. He spent at least 1 - 2 hours everyday enjoying the kids pool / slides in there. The adult pool was also pretty decent in size. Did not feel overly crowded. The beach had a lot of rocks when you step foot into the water, but once you get past them you get into an area where fishes literally come close to your feet. The facility also has a fantastic "Cenote" where you can snorkel and see turtles and fishes. (make sure you take your snorkeling gear with you as the resort only provides you a glass). 3.Gastronomy - There are 3 buffet restaurants One mexican , one international and one Italian available to eat. Being vegetarians we found the Italian and Mexican to be perfect places to eat our Lunch and Dinners respectively. You also get to eat in your choice in a specialty restaurant(steak , Mediterranean , Japanese) depending on your length of stay. We tried the Vegetarian one and found that the Mexican buffet was much better to our liking. There is also a Snack bar that serves snacks 24 hrs (Burgers , fries etc). There were Churros being friend and served fresh at the snackbar a few of the evenings. Overall we ate to our hearts content at all the restaurants. 4.Entertainment for the Kids - There were 2 good shows in the evening for kids . One was a disney based show and another was a superhero based show. My son thoroughly enjoyed both these shows. There were also activities like Mini Disco , Games , Pinata breaking etc for the Kids. The Kids club was pretty decent and kept my son entertained (We used to drop him off for a couple of hours) . I would highly recommend this place for Families with Kids .

The two main reasons we (a young couple) would recommend Sandos Caracol are the hotel's nature surroundings and staff. We are nature lovers and the surroundings of hotel - mangroves, ruins, the beach and the hidden walking trails, made our stay in such a big complex very pleasant. The animals, wild and domesticated, who share the hotel grounds with guests and staff, are a joy to watch. It seems that the hotel takes good care of all of them, and tries its best to educate the guests not to feed the wild animals (in particularly the racoons). The second reason, the staff - friendly, professional, hard working and proud of what they do! In the hospitality industry its all about the service, and the staff at Sandos Caracol, from catering and house keeping to the front desk and customer service, did an excellent job, always with a smile, positive attitude and personal approach.

So much for all, especially kids...aqua park, snorkelling in cenote, good area of sandy beach with some fish, well equipped and well supervised kids babysitting area...they loved the swings to sit on in the snack bar. Entertainment excellent..none of those audience participation game shows. The Michael Jackson show was great, as was the Disney show and Superheroes. Seeing all the animals and recycling, composting areas was a bonus. I liked the fact that music in the pool area was quite subdued...in fact there was no loud music anywhere. Seemed prepared for the odd day of torrential rain ..added indoor entertainment and snacks. Restaurants good but we could have had a bad situation when the chef in the Japanese restaurant lost control of his knife tossing and broke one water glass showering one of us with water. Staff were great part from one who told us it was beyond their control to have the whole family in the same building..someone else immediately countered this and had us all together. And a light in our room was never fixed but no big deal. Had a doctor on site.. He gave us instant and good attention when one child had to go to hospital for stitches...just as we were leaving!!

We found Sandos Carocol through a google search of "eco-friendly resort with kids club" We also wanted somewhere with diving and yoga. Apparently not an easy mix to find and Sandos was the only destination that filled the bill on all counts. We had some trepidation about going since the reviews were so all over the map (and our pre-child travels were more adventure than all inclusive style), Ultimately we stayed 12 nights in November and will definitely return. Eco-friendly/sustainable - recognizing that staying home is the most ecological choice - if you are going to travel somewhere, I feel Sandos was making an honest effort to reduce the foot print of the guest as well as add to the community. We were so happy to find refillable large water bottles in the rooms - hot or cold water as you wish. Drinks were served in reusable plastic glasses. Trash cans had a side for organic waste. No straws. A large array of solar panels cover the buildings - no other resort on the coastline we boated past had solar. While some transport carts are diesel the resort is making the switch to electric. Water from the rooms is recycled to irrigate the landscaping. They also apparently make an effort to help artisans from local villages allowing rent free space for them to sell their crafts. Take the eco-tour and ask questions - Naomi was our lovely and informative guide. Kids - If you have young children, I doubt you could find a better place. There is a water park and a kids club The water park has tons of slides, whimsical sea creatures and other fun features - no alcohol or tobacco are allowed in this area. It is clean and well maintained and there are lifeguards keeping an extra eye on things - Our son had hours of fun splashing around and making friends from around the world. The kids club was likewise large and well maintained. It was staffed with young adults who you could also use to babysit after hours as we did to go to the yoga class in the morning at 8 am until the kids club opened at 9. All the staff was super nice and the sitter we used most often, Natalia, had a BA in child-development. The staff - though English speaking - followed our instructions speaking spanish to our son, who attends a Spanish immersion pre-school at home. By the end of our trip he was playing with his toys speaking Spanish to himself. Also Outside the Kids Club and the Pool, the staff in general - from the restaurants to the desk clerk - was very sweet and kind to our son. Accommodations - The room: we booked an ocean view royal elite junior suite. It was spotlessly maintained by Baltazar who delighted my son leaving a towel folded to look like a different animal each day. There was a modern flat screen TV which we didn't use but it looked like you could hook anything up to it if you bring cables. The mini-fridge was stocked with complementary beverages and soda but handy for storing snacks for our son who was having way too much fun outside the room to eat until he came home starving. It was great to have yogurt and fruit pilfered from the buffet when he was hungry. There were two ceiling fans and a powerful AC. Also, the room was refreshingly unscented. Nothing is worse than cuddling in a bed that smells like a Laundromat - especially for those of us with allergies. Diving - there is a shop on site. Equipment and staff were cordial. We did only one diving day but two snorkeling days. Both were pleasant enough though having been diving in the region intermittently over the past 20 years, the reefs have had a notable amount of degradation both in the health of the coral and the numbers of fish. I would like to see Sandos Carocol take a lead in solving this problem - perhaps by becoming involved with monitoring through reefcheck.org and spending a bit more time teaching skills before taking people out casually on the reef - perhaps even something simple in the legal disclosures such as recognizing how ones fins can whack off a bit of coral that took 100 years to grow so please don't step on it - would help. I cringe now thinking of the novice damage I did yet no one explained it to me.....anyhow while I'm sure excessive recreational use is only a part of the problem we saw a lot of people flounder kicking and damaging the coral. Yoga - Namaste to Juan Carlos! JC leads an Asthtanga style class. Sort of a Javiar Bardeem with a dash of Deepak Chopra, JC lead us through classes on a deck over the mangrove, that fulfilled our minimum daily exercise requirement. My poor usually desk bound husband felt daily class with Juan C significantly advanced his practice. Spa - very nice but with resort prices. We had two massages that were both outstanding. Be sure to go under the fire hose spray in the pool. We didn't use the gym but it looked well appointed and comfortable. Food - All of the sit down restaurants were very good - especially when we followed the suggestions of the waiters. Notably there is also a very good vegetarian restaurant (you can order fish or chicken if someone in your group needs the animal protein) The main buffet was indeed a bit of a cattle call and I wouldn't want to eat all my meals there but the wait service staff was wonderful - and we could find healthy food - there was always a variety of fresh washed greens - romaine chard escarole spinach - and all buffets had some well prepared veggies like broccoli or beets

Wow!!!! what a beautiful resort geared up to entertain everyone. We went at Xmas with my daughter and granddaughter for a week. Lots of wildlife on the resort. beautiful waterpark and a kid club for the kids. Santa brought gifts to all the kids on the resort. It was nice of the management to do this. The room was excellent, the food great, lots of a la carte restaurant, 24 hours food and beverage. I will return with the other grandchildren one year. A big thanks to all the staff at this resort, they will do everything to make sure that your stay is enjoyable. also a big thanks to the management, you have a well run hotel.

Overall my experience at this hotel was great! The good was delicious and the staff were very friendly! Within the entertainment staff Dario was by far the most helpful and entertaining! In the afternoon on the beach there is Bootcamp training it's a great way to stay in shape while being on vacation! No other resort I have been too has this I can't wait to come back to this resort soon

The natural and cultural aspects of the resort was unique! The beach is pretty good, the food is ok but the service was FANTASTIC! Go see Pedro at the main pool bar! He's great! Juana at the main pool bar will remember your name and always says hello! Rubicel, Sala and Elidan at The select club bar were fantastic!!! Claudia on the select club beach was also a great server! It was too bad she wasn't serving on the beach our entire trip. Our favourite had to be Emma! We first met her filling in for someone's break at the select club beach! She was the first server to do more than just take our drink order...she had personality! We followed her the next day to the pool bar, then to La Jungla and tried to visit her everyday because she is probably the best server we have ever had! It was nice to have the same staff each day for the last few days of our trip so we could get to know them a bit! It made those days much more enjoyable! My one complaint would be that the staff are shuttled around to different areas each day so you don't get the same people everyday.

From November 30 to December 6, our family of five, two parents, two boys aged 3 and 4 and one grandmother a.k.a. Grandar, returned to Sandos for a second time. Initially, we had a few issues with our room; however, once they were brought to the attention of the hotel, the problems were promptly rectified. Thanks Isobel! The rather chilly cenote was ameliorated by the warm welcome given to us by Rufo, Guardian of the Cenote. The food was very tasty and there were lots of choices, even for fussy eaters. We had notified the hotel in advance that my daughter would be celebrating her birthday there and they made it a night to remember! The hotel arranged a reservation at the steak house and had a mariachi band come to our table to serenade her. Much to the delight of the boys, their mother was provided with a goofy hat and a delicious slice of birthday cake; big enough to share. It was a wonderful birthday party for her and the rest of us! Each day we alternated between the pool, the Aqua Park for the kids and the ocean. The adults took turns using the spa on a daily basis; very relaxing. We found Sandos to be extremely family friendly. We all had a fabulous time and would definitely return. The only problem was our three year old who vehemently refused to leave Mexico. It took a lot of coaxing and cajoling to get him back on the plane bound for Winterpeg!

This was out first trip to Mexico with our 2 year old son. We arrived on Sunday and got married midweek. This holiday over exceeded our expectations!!!!! Thanks firstly to our amazing and very kind wedding planner Fernandez and Marina!! All the staff at the Elephant bar for the excellent service. Antonia and the amazing ladies at the Laguna buffet and the very talented Laura at the salon! Wonderful, gorgeous, and we will be back in the next year!! Thank you! Thank you! Thank you!

This was our second time in Mexico and we enjoyed every moment of it. Staff works really hard to ensure the grounds are always clean and all visitors are happy. For such a big resort, most of the employees we have talked to really care and want to make your stay a special one, our favourites: Margarita at the concierge thank you for the a la carte recommendations, Pascual at the front desk thank you for helping us with the problem in the room, Rufo thank you for your care for the cenote sharing your knowledge, Grey in the Select restaurant thank you for sharing your eternal smile, Nicki thank you for being there all the time when we needed help, and always with the same energy, wonderful, you and your team do an amazing job! Do not feed the animals, enjoy the wildlife.

This year on vacation we were with a party of 10 people some family and friends. We purchased the Sandos Royal elite ownership around 6 years ago to be able to have everyone come with us and enjoy the special amentities. It has been worth it for us and We all had a great time plenty of good food, tasty drinks and top of the line staff. The way the resort is managed and the attention to the details have really went a long way. We are grateful that we are able to enjoy, share Sandos Caracol every year as it is never disappointing. Check in was efficient and all rooms were perfect. The housekeeping did special touches everyday and cleaned very well. Always had plenty of supplies towels, soaps and all the extras bathrobes, umbrella. We come to Mexico to have fun and did so many many thanks to the bartenders Oscar, Elidan, and Elmer they were on top of getting everyone drinks that were very made right. Then the beach waitresses Martha and Guadalupe were hard workers as well always taking care of what needed done to keep a bar clean and efficient. Highly recommend the romantic dinner on the beach was the biggest lobster I had ever seen was very romantic. Miguel and the other guy forgot his name it was on Dec 17 did so good and made our last night special the wait staff at the La Riviera was so good for the group dinner there as well. For the steakhouse Los Lorios want to thank Lantonio he has always been our favorite waiter. The new El templo Japanese was great Jose was a great chef. The Brazilian gets extra stars as they were so pleasant and just great dinner and service there for the lunch and dinner. Had breakfast at the Royal elite area inside and outside was really good there to have a la carte. Some other people throughout the resort that we enjoyed the company were Isidro Reyes, Yovani, Vicki, Yeni, Irving, Naomio, Juan hose, Lorenzo, Jose Elidos, Patricia, Landy. The beach cleaning crew are always making sure it is top shape so thanks to each one of those people for keeping our favorite part perfect. This resort has a lot to offer besides just eating and drinking there are natural myan ruins throughout the trails in the jungle it is call Xcaloco at the resort. The fire of life show is awesome. Plenty of trails for running and then you can rent bikes from resort and explore the jungle. There are tons of workers always working on keeping up the grounds tons of flowers and so much too see just so many plants and other cenotes throughout the resort. There is a cenote that you can snorkel in it is fresh water and can see fish. The beach is a bit rough in some areas stay away from them and stay in safe areas great for snorkeling but be careful and pay attention to where you walk and will be fine, plenty of smooth areas as well. They have a nursery to grow new plants and the palm trees on beach we love. There are tons of other animals there at the resort to check out. Juan Carlos the Yoga instructor did a great job of being inspirational and making me get some detoxification and work out. We were grateful to the workers there and they were grateful of tips as well. Had a blast at the disco a couple of nights dancing. Overall a great resort to stay at and we will return ourselves thanks to everyone there doing such a wonderful job.

There is so much to see and do at Sandos Caracol Resort. This resort is fantastic. Great for families, seniors, and couples. The people that work at this resort are so friendly and helpful. Nuribe Paz was the first person we met. He took our luggage to our room and helped us when we needed a taxi to go into town. He also helped us greatly on our departure day. He made us feel special and by the end of the week we considered him our friend. On this resort you MUST go on the Eco and Cenote tours given by Noemi. This young lady is so nice and amazing. Noemi has so much knowledge about the trees, plants, and animals that surround this huge resort. Her tours will walk you through mangroves, a jungle, and teach you about five different cenotes that are on the resort. You can also swim in one of the cenotes. Noemis tours are unforgettable experiences with nature. We will never forget her. Another wonderful experience we will never forget is the romantic boat ride given by Jesus. It was a very relaxing, enjoyable little boat ride, through a jungle complete with distant music to set the atmosphere. There was also a nice bottle of champagne and chocolate covered strawberries included with this ride which was free. Jesus dressed for the occasion to make it so special. You will truly love this. Aaron took care of us at the bicycle center. He was getting ready to start a small tour when we showed up and he invited us to come along. The bicycles were in very good condition and the tour was quite fun. The nightly shows were very enjoyable. We were entertained by a good variety of very talented people. Amazing dancers, costumes and performances. The best shows we have ever pesonally seen. The food was very good. The Italian restaurant was our favorite. The beach was a little disappointing because of the rocks in the water. There were a couple of smooth spots in the water but the pools made up for this. There was a jet spa pool that was our favorite. We were in it everyday. Our room was beautiful and clean every day. We had a fridge in our room that was always topped up with beer, pop, juice, chips and chocolate, everyday. We also had drinking water and coffee or tea if we wanted it. Our maid Celeni surprised us everyday with animals made from the towels. To sum it all up we will definitely return . We just cant stop talking about it. Thank-You to everyone who helped us and we are sorry if you were not mentioned as we forgot some names. To the manager of this resort, you have amazingly wonderful people that work for you. Every single person we met went out of there way for us. Thank-You for making us feel special. God bless all of you!!!!!

Me and my friend travelled in November 2013 and this was our second time at this outstanding hotel, although not our second time in Mexico, but we chose to return to this hotel as it offers everything a traveller to Mexico could ever wish for, which is why returned. From check in to check out (which for the second time left us in floods of tears because we never want to leave)we were not disappointed yet again. The grounds are amazing and maintained to the highest of standards to include the most friendly and dedicated man who sits in his boat and keeps the lagoons exceptional. The animals are amazing and the monkey's visited our balcony every morning and as an animal lover it was an amazing treat to be honoured with their presence. Sandos is filled with rich Mexican culture to include there own ruins so to be honest you don't need to leave grounds as there's that much to do. The food is outstanding with a vast choice for all tastes. The restaurants are exceptional with very efficient and dedicated staff, even the buffet restaurants is a treat who's staff made every visit a pleasure, but I must praise the steak house as not only will the food take your breath away, the whole building is a work of sophisticated class. The animation team headed by the 'ROCK' to include the most friendly and talented people, Blass, Noah, Roberto and Melicia and all off the team who I have not named will entertain you with the most wonderful shows and they will have you laughing with joy for your whole stay. The bar staff are quick, friendly and very helpful to include the most wonderful man Gasper who always had my favourite drink ready when he saw me walking over to the pool bar. We have stayed in some hotels in Mexico whereby you cannot get served unless you are flashing the tip money, Sandos is not like this as not all cultures around the world have the tipping culture so this is not expected by there guest which is very nice to see. Our rooms were kept outstanding by the cleaning staff who always had a big smile on their faces even when faced with the mess we sometimes left. Our holiday was made even more special by the most wonderful, caring and dedicated member of staff they have, who now we have the great pleasure of calling a friend, Nora their Chief Concierge who could not do enough to make an already special holiday OUTSTANDING & AMAZING. We see Sandos and all of it's staff as one big happy family to include all of there guest. Thank you Sandos for our little piece of Mexican heaven and taking us to your hearts....We are already planning our return, love to you all room 221 Sharon & Lindsay p.s I'm sorry their isn't a 6th box to put Sandos in because you are a very special and unique hotel.