Ultra Lujo Tulum Resort

Riviera Maya, Mexico

What is the real name of this hotel?

5 Noches En Alojamiento De Ultra Lujo

Con Comidas Ilimitadas, Bebidas & Alcohol

Valor al Detal: $2299

Precio de Venta Hoy Desde

$599!

Por Pareja

Save 74%
La Unica Venta De Hoy Termina En: 00: 00: 00

Incluye $ 200 de Crédito Gratis para Atracciones Del Resort

Ubicado a Minutos de las Famosas Ruinas Frente al Mar

Price Is Per Room For Entire Stay - Not Per Person, Not Per Night

fri sale
13 DEC

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CON SOLO $99 ADELANTO!

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$590

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RESUMEN DEL HOTEL

Ubicado en una playa de arena blanca como el azúcar en la Riviera Maya, enmarcado por un caleidoscopio de palmeras verdes y un mar azul profundo, el Tulum Resort & Spa ofrece alojamiento ultra lujoso a solo minutos de las ruinas de Tulum y Xel-Ha, el antiguo Ruinas Mayas. El complejo está rodeado de aguas turquesas y cuenta con siete restaurantes gourmet, incluido un extravagante buffet y seis bares. Los beneficios todo incluido de Tulum Resort & Spa le permitirán disfrutar de snorkeling, catamaranes, vela, windsurf, kayak y un emocionante trampolín oceánico sin costo adicional. El Club de Niños alberga una aventura temática maya diaria. El Spa de Clase Mundial proporciona tranquilidad y paz.

POR QUE QUEDARSE AQUI?

El Resort Ha Sido Galardonado Con El Prestigioso Premio AAA Cuatro Diamantes

Spa de Clase Mundial con Hidromasaje, Saunas y Baños de Vapor

Familiar Con Un Club Infantil Para Niños

Acabamos de regresar de un viaje fabuloso. La gerencia (Alex y Antonio) y todo el personal fue excelente. Todo el mundo hace todo lo posible para asegurarse de que usted se sienta cómodo y se lo pase genial. El complejo está excepcionalmente limpio y bien mantenido.

DETALLES DEL HOTEL

DESCRIPCIÓN DE LA HABITACIÓN

    Jardín De Lujo
    Jardín de lujo de 450.9 pies cuadrados. Estilo hacienda con decoración colonial con pisos de mármol y toques personales, como un mini bar personal y una estación de conexión para MP3. Además, una cama king size o dos camas dobles, baño con ducha y bidet, vista al jardín, balcón privado o terraza con hamaca.

FOTOS DE LA HABITACIÓN

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DETALLES TODO INCLUIDO

  • Restaurantes y salones internacionales que sirven comida gourmet y bebidas de marca premium ilimitadas
  • Mini-bar (refrescado diariamente): cerveza, jugos, refrescos, agua embotellada
  • Servicio de conserjería (ubicado junto al lobby).
  • Servicio de habitaciones las 24 horas
  • Nuevo club infantil para niños de 3 a 12 años.
  • Spa de clase mundial
  • ¡OCUPACIONES! Tenis, bicicletas, ping-pong, Hobie Cats, clases de buceo (en la piscina), juegos de mesa, fútbol, bochas, tours en bicicleta a Tulum, vela, windsurf, kayak, snorkeling, shuffleboard, aeróbic acuático, clases de baile, voleibol. Euro-bungee, trampolín del océano

RESTAURANTE

Usted será mimado con servicios y comodidades gourmet como mayordomos de playa, conserjería, servicio de habitaciones las 24 horas, bebidas premium y cocina gourmet. Este último, que es la base de la Experiencia Gourmet Inclusiva, ha sido elogiado como Súper, Mejor en su clase, Decadente y Destacado. Para nosotros, simplemente significa crear deliciosas comidas en ambientes agradables por nuestros chefs estrella. Aquí, usted será mimado con la hospitalidad Gourmet en cada momento de su estadía.

  • Buffet
    El principal restaurante informal temático del hotel con Aire Acondicionado ofrece una variedad de cocina local e internacional, que se sirve en forma de bufet. Desayuno: 7:00 a.m. a 11:00 p.m. Almuerzo: 12:30 p.m. a 3:00 p.m. Cena: 6:00 p.m. - 10-30 pm. Código de vestido: Desayuno y almuerzo: Informal- Cena: Casual. Capacidad para 250 asientos
  • Restaurante Francés
    Fina cocina francesa acompañada de música de piano, bodega de vinos, área privada para cenas especiales, abierta solo para cenas, capacidad: 88, código de vestimenta: formal (para hombres, pantalones largos y camisas de cuello; zapatos de vestir. Para mujeres, blusas, faldas, pantalones o vestidos, zapatos de vestir)
  • Restaurante Americano/Especialidades a la Parrilla
    Ubicado en el área de la piscina principal con una impresionante vista al mar, sirve comida americana a la carta y especialidades a la parrilla. Capacidad disponible de asientos al aire libre: 136. Código de vestimenta: elegancia casual (zapatillas / tenis o sandalias, camisas de vestir con mangas y pantalones largos requeridos para los hombres. No pantalones cortos, camisas sin mangas, camisetas o chanclas)
  • Marisquería
    A la carta, fresco marisco gourmet presentado en un entorno tranquilo y romántico junto al mar.
  • Restaurante Mexicano
    Saboree la cocina Mexicana a la carta en un ambiente artístico auténtico, abierto solo para cenas, capacidad: 102, código de vestimenta: formal.
  • Restaurante Mediterráneo/Italiano
    Explore los sabores de la cocina Mediterránea e Italiana a la carta.
  • Bar por la Piscina
    Los Huéspedes pueden relajarse tomando el sol o la sombra en la piscina y en el bar en la piscina mientras disfrutan de cócteles, jugos de frutas naturales y refrescos.
  • Restaurante Asiático/Sushi
    Especializado en una fusión de especialidades Pan-Asiáticas y orientales a la carta, abierto solo para la cena, con mesas de teppanyaki, un cinturón de sushi único entre otros, capacidad: 158, código de vestimenta: formal.
  • Aperitivos
    Aperitivos a la parrilla y Comida Estadounidense favoritas junto a la piscina. Abierto de 10:00 am a 6:00 pm
  • Café/Panadería
    Especialidades de café Frío y Caliente y panadería gourmet ubicada en el área de la cubierta Central. Abierto de 7:00 am a 9:00 pm

FOTOS DEL RESTAURANTE

AMENIDADES

  • Acceso Inalámbrico A Internet
  • Actividades para Luna De Miel
  • Agencia De Viajes En El Sitio
  • Área De Juego Para Niños
  • Ascensor
  • Bar en la zona de la piscina
  • Cajero Automatico
  • Cambio De Moneda
  • Club de Niños
  • Comedor Formal
  • Conserjeria
  • Deportes Acuáticos No Motorizados
  • Deportes De Agua
  • Entretenimiento En El Sitio
  • Estacionamiento Gratis
  • Frente A La Playa
  • Gimnasio
  • Golf
  • Guardia De Seguridad
  • Jacuzzi Hidrobanera
  • Maquina De Hielo
  • Mostrador Para Actividades De Los Huéspedes
  • Mostrador Para Renta De Vehiculos
  • Pasillos Exteriores
  • Personal Multilingue
  • Pesca (En Las Cercanías)
  • Piscina Al Aire Libre
  • Piscina para niños
  • Programa para niños
  • Recepción Las 24 Horas
  • Restaurante
  • Salon Bar
  • Salon De Belleza Con Tienda
  • Servicio A La Habitacion
  • Servicio de Banquetes
  • Servicio De Despertador
  • Servicio De Habitaciones Las 24 Horas
  • Servicio de Niñera
  • Servicio de Tintorería
  • Servicio De Transporte Gratuito
  • Servicio En La Playa
  • Servicios De Oficina
  • Servicios De Spa
  • Servicios Médicos
  • Solarium
  • Terapia De Masajes
  • Tienda De Conveniencia En El Sitio
  • Tienda De Regalos
  • Todo Incluido
  • Uso Gratuito De Bata y Pantuflas
  • Valet Parking
We want to thank BookVIP for a fabulous trip...The staff was fantastic and the food was AMAZING!
We really loved our stay here. Everything was so beautiful and the service was amazing!
We have a had wonderful time!. The staff was great and pampered us!
We have had to do absolutely nothing - everything was taken care of!
We send over 500,000 families per year on discounted vacation promotions. We have an A+ rating with the Better Business Bureau and have more customer review videos than any other travel website in the world.
This is such a amazing place. You get to wake up to paradise every day. Thank you BookVIP for this amazing experience.

Comentarios Escritos

"¡Tulum es un sueño!"
Excepto por un retraso de 45 minutos en conseguir que nuestra camioneta se presentara en el aeropuerto de Cancún, el hotel superó todas nuestras expectativas y algunas más. La comida fue excelente y bien preparada. Si quiere evitar la espera, preséntese a la hora de apertura de las 18:00 horas y no tendrá ningún problema. Para los restaurantes a la carta, la gente entra durante los primeros 45 minutos y luego hay que esperar a que se abra el restaurante. El café del mundo es realmente bueno y puede complacer incluso a los más exigentes. Elegimos este resort para el arrecife justo al lado de la orilla y aunque es recomendado para el acceso a la playa sólo por nadadores fuertes, no se sentirá decepcionado. Con la acción de la marea y las olas, los buenos aletas son imprescindibles. La orilla es rocosa con sólo una pequeña área junto a los inflables donde se puede caminar descalzo sobre la arena. Con la acción de las olas, deben tener mucho cuidado en cualquier otro lugar. No dudaría en volver a reservar este resort. Vale la pena el precio..
"La elegancia y la excelencia abundan"
Mi esposo y yo recientemente pasamos una semana en Tulum y quedamos impresionados. Aunque estaba muy lejos del aeropuerto de Cancún - 2 horas en autobús, alrededor de 1 hora y media en coche de alquiler - valió la pena. La zona de Tulum es tranquila y hermosa, y el hotel era absolutamente elegante. Se trata de un hotel de tamaño medio, de unas 250 habitaciones, con dos piscinas y una playa muy grande y de grandes dimensiones. Los miembros del personal fueron excepcionalmente amables y corteses. Los restaurantes, 6 en total, tenían una deliciosa comida, muchos asientos y no necesitaban reservación. Uno era un buffet, dos estaban al aire libre en la playa (Mexicano y Grille), y tres eran gourmet (Cocina Japonesa/Sushi bar, Francés e Italiano). ¡Nunca tuvimos una comida mediocre! Con el tamaño más pequeño del hotel, nunca nos sentimos apretados en absoluto. El personal de entretenimiento nos mantuvo en puntos de sutura con sus "juegos locos" y concursos diarios. Los martes y jueves, los artesanos exponían sus productos a la venta en el patio. Los artículos eran preciosos, de buena calidad y nunca nos sentimos presionados a comprar. El viernes por la noche el personal del hotel fue el anfitrión de la "Noche Mexicana", con cena al aire libre, una banda de Mariachi en vivo y bailes tradicionales mexicanos. Las habitaciones eran elegantes y bien distribuidas. Una característica única del resort era la excursión diaria en bicicleta a las ruinas mayas cercanas de Tulum. No hubo ningún cargo extra por esto, y fue una bonita visita guiada de medio día. Yo no lo recomendaría para niños pequeños, ya que usted viaja en el camino por una distancia corta, pero para los niños mayores debería estar bien. El Adventure Club fue una opción divertida para los niños, y aunque el nuestro se quedó en casa, otros huéspedes nos dijeron que a sus hijos les encantaban las actividades. Elegimos comprar en la ciudad de Tulum (no en las ruinas) ya que estaba mucho más cerca que la Playa del Carmen, y no nos decepcionó. Los viajes de snorkel en el área también fueron geniales, en el océano o en cenotes abiertos fuera del sitio. El viaje fue absolutamente celestial y no podemos esperar a volver!
"Vacaciones en Tulum"
Hola-- Acabo de regresar de una maravillosa estadía en Tulum-- Estaba allí para ayudar a celebrar el 25 aniversario de mis amigos - todo fue perfecto y me gustaría agradecerle a Landy por ayudarnos con TODOS los arreglos- no tuvimos que preocuparnos por nada - ¡creo que incluso nos ordenó el perfecto atardecer en la playa! He estado en el resort 3 veces antes y creo que está mejorando - el servicio fue increíble - todo el mundo siempre tenía una sonrisa y un Hola - el personal de entretenimiento era genial - Hola Erika y Saul - cada día había una actividad diferente - aprendí a hacer guacamole y de dónde venía el Tequila - ¡los aeróbicos acuáticos también - fueron una explosión! La comida fue genial también, ¡aún tratando de trabajar en la cena del restaurante italiano! El show de baile de Mayan Fire fue maravilloso de ver - también quiero decir que el Explorer's Club es el mejor club de niños - Quetzali es el mejor - ella sabía el nombre de los niños y no querían irse - las películas por la noche en la playa fueron una gran idea - tuvimos un poco más de tiempo para adultos! nuestras habitaciones estaban limpias y muy cómodas - realmente no me puedo quejar de nada! Así que... al excelente personal... ¡gracias de nuevo por un gran viaje! La nueva piscina es maravillosa, así como el nuevo vestíbulo, con un nuevo bar para relajarse después de la cena.
"Viaje Asombroso!"
Mi esposo y yo fuimos a Tulum para casarnos. Para poder casarte allí tienes que arreglar todo con el coordinador de la boda. Antes íbamos a Punta Cana y no podíamos comunicarnos con nadie, así que probamos este lugar. La coordinadora de bodas fue maravillosa... fácil de comunicar con lo que fue la razón por la que elegimos este resort. A nuestra llegada tuvimos al conductor más amable y amigable de las apariciones. El resort era impresionantemente bello. Reservamos una habitación en la sección de la hacienda, pero nos ofrecieron un ascenso gratis. No teníamos ni idea de qué esperar. El chico de la campana dijo que esta es una bonita habitación. Pensé que lo decía porque trabajaba allí. Pero no, tenía que ser una de las mejores habitaciones disponibles. Estaba en el último piso, frente al mar y a la piscina. Tenía dos balcones. Hermosa vista.... justo en la playa. Reservamos tours con aplicaciones. Fuimos a las Aventuras Mayas a bucear, lo cual fue increíble. Nos llevaron a un cenote, una laguna y una cueva. Fue muy divertido, pero te recomiendo que lleves tus propias máscaras y aletas porque fue difícil encontrarlas que encajaran bien... porque había mucha gente haciendo excursiones. Nos permitió ver un montón de cosas ocultas de las que nunca hubiéramos sabido. El almuerzo también fue agradable! También fuimos a Chichén Izta. Es una de las siete maravillas del mundo, que nunca conocí. Fue increíble junto con el almuerzo y la natación en el cenote. Te recomiendo hacer los tours, conoces a mucha gente agradable de tu resort y haces amistades. Me encantó! Sin embargo, hacer los tours nos cansaba, así que cenábamos y nos acostábamos temprano cada noche para levantarnos temprano para poder hacer más! Nuestra boda fue hermosa..... los fotógrafos en la playa hacen un trabajo maravilloso tomando fotos, que van por ahí todo el día tomando fotos y usted puede comprarlas en el café del mundo si así lo desea. El desayuno es estupendo y también la parrilla a la orilla del mar. Todas las personas que conoces, incluidos los trabajadores y los huéspedes, son muy amables. Muy romántico. Había muchos tipos diferentes de personas. Pero no muchos americanos. Parejas jóvenes, parejas mayores, familias con niños pequeños. Hay eventos para todos. Una noche tuvieron los oscars en la playa. Tienen películas en la playa cada noche. Recomiendo zapatos de agua para nadar en el océano. Debido al arrecife de coral es un poco rocoso y escarpado y puede ser doloroso. En general nos encantó nuestra visita!
"Maravillosas vacaciones relajantes"
Pasamos una semana en Tulum del 13 al 20 de febrero de 2008. Nuestro vuelo a través de Chicago llegó a tiempo y nuestro conductor (Cancún Valet) nos estaba esperando en el aeropuerto en nuestra camioneta privada. Con una copa de champán y sonrisas amistosas esperándonos, nos registramos rápidamente y estuvimos en nuestra habitación en poco tiempo. Teníamos una suite junior en el bloque 4000 (la sección más antigua). La habitación era encantadora, tranquila y espaciosa, a un corto paseo de todos los restaurantes. Después de vagar por la sección más nueva decidimos que nos gustaba el sabor mexicano más auténtico donde estábamos. Nos dijeron que la comida era genial aquí, pero fue mejor de lo esperado. El servicio fue rápido y siempre amable. El resort parecía estar más lleno el fin de semana y el servicio en las piscinas y bares sufrió un poco, pero no fue gran cosa. La playa era rocosa en algunos puntos, pero había muchas áreas no rocosas para nadar y jugar. Las cosas que rebotaban en el agua eran muy divertidas. Las piscinas eran muy claras y limpias; los terrenos eran impecables y hermosos! Tuve un pequeño accidente bailando en la piscina (dos pies izquierdos) y los médicos estaban allí inmediatamente para vendarme el dedo gordo del pie (consejo: usar zapatos cerrados al tomar clases de baile). Tuvimos un hermoso desayuno de aniversario (25) en la cama y una gran cena romántica en Portifno - todo de cortesía! Nos quedamos en la piscina "tranquila" mayormente, pero por lo que vi, el personal de entretenimiento era muy bueno para mantener ocupados a los que querían participar. Los niños también parecían estar divirtiéndose mucho. Las tiendas en el sitio fueron bastante agradables y a un precio razonable que pensamos. Cada dos noches los vendedores venían con su mercancía, muy conveniente, ya que sólo teníamos que salir del resort una vez (para mejores vendajes para mi dedo). Lo cual por cierto: ¡traiga sus propios artículos de primeros auxilios ya que sus artículos preferidos pueden no estar disponibles! ¡Este lugar era fantástico! Lo recomendaría especialmente a aquellos con niños entre 7 y 12 años, que realmente parecían estar divirtiéndose.
"Wonderful"
Anyone with significant complaints about this resort is a malcontent or just plain nuts. I typically visit non AI upscale resorts (for example Shutters in Santa Monica, Ritz in Kapalua, Bald Head Island, NC). This was my first AI and I was blown away. Service is impeccable. Food is fantastic. Grounds are beautiful. Free resort wide wifi is now operational!!! Don't get a rental car, cabs are available faster than it takes to walk to the car and in the long run less expensive. Driving a rental in the dark for two hours, in the pouring rain, when I arrived would have been a nightmare. Took my daughters advice and am so glad I did. Stayed in building 8 on first floor. Great view of beautiful garden area, quiet, and on first floor so no stairs. Premium Jr. garden suite. This resort is fantastic! Visit here with no worries!!
"Brillant Staff and wonderful setting, wheelchair friendly."
Spent two weeks here with friend who is a wheelchair user. When we arrived the room was fantastic but we had a "problem". My friend is small and the beds are high. I called and explained the issue. Within 20 mins we had two carpenters in the room measuring up for a "step" which was made within the hour. It worked a treat. What fantastic service! Generally it is a good resort for someone with a disability as there are ramps and level access to the beach. Small step, 2 inches, at most doorways into restaurants but everyone was so helpful holding doors etc. I was very impressed with staff and other guests offering assistance. On the shopping trip to Tulum one of the Entertainment Team came into the ruins and helped with the wheelchair - could not have done it without him. We tested out all the Restaurants and the Italian came out on top "by far" so it was there we had our last meal. Room service was excellent too as was the World Cafe which had loads of choice and cooking stations for fresh cooked meals. The shows were mixed, some were amazing and some not so good. The entertainment team worked hard and were always full of energy and fun. The beach is beautiful and pools kept clean. We had a lovely holiday and would definitely go again. The only moan was the journey length from London!
"This Is More Than A Classic Mexican Beach Resort With Old World Ambiance, It has Heart & Soul!"
This Beach Resort has heart and soul, thanks to their wonderful staff! We have just arrived home after spending the last 22 days at the Tulum Resort. This is our Families 4th trip into the Riviera Maya area within the last 4 years and the best resort experience to date due do several factors. If your looking for the all night disco resort, your in the wrong place and suggest booking into one of the Mega-Resorts or closer into Cancun. Although this resort is quite large, it has a much smaller personal resort feel to it. Although not a new resort, this place is extremely lovely and is well maintained with a staff to guest ratio of at least 1 per family. If you prefer solitude, you can find it here with plenty of lush tropical beach on both sides of the resort including secluded sweet water cenotes. If you want more fun and action, the excellent entertainment team will be more than happy to help. I must state that this is the most cohesive team we have ever seen at any resort to date since my first trip to Mexico in 1982. For those with young children, our 4-year old Daughter will testify that this is her all time favorite Kids Club to date and personally noted the love and expert attention and safety protocol provided by Bernice's wonderful team including Ana, Marianne and Cynthia. For those like us whom had bad resort food in the past, I assure you that like us and all the other guests engaged on this topic, this resort has it right, thanks to Iron Chef Jose Luis and Sous Chef Raul! I was raised around the fine cuisine scene in San Francisco and these guys hooked me up with the best Salmom and Seafood platter ever! Ask and you shall receive! Finally, the reason why we stay all the way South in Tulum: This is where all the fun eco-tourism activities are located with one of the top rated beaches in the world.
"An absolute must"
My wife and I stayed here from the 5th December for 7 nights.It was everything that other reviewers had said.The rooms were spacious and cleaned very efficiently by housekeeping,lovely bathroom with separate hand basins which was quite nice and lots of fluffy white towels.The two swimming pools were excellent and for a change the beach was also very good,although the sea was a little rough.Being all inclusive meant you had a choice of various restaurants which did not require reservations.Our favourite was the French,then the Thai and Italian,superb A La Carte service at all of them.There is also a Sushi restaurant for those liking Japanese food.It was a struggle to tear ourselves away from the pool but we did a day trip to Chichen Itza.This I can highly recommend.Book it in the foyer at the arp desk,it is the same price as charged by other tour operators but I believe this company is better.It is a long day,but from joining your luxury coach,the staff on board are very knowledgable and act as guides when you get to the site.Breakfast rolls and soft drinks are freely available,along with Corona beer,also apples and banannas.You stop for a very nice lunch and then onto a Centole for a swim.Magic!All this for $109 per person,I thought this was a bargain.You can also get a local bus or taxi into Tulum for a bit of shopping and also see the ruins at Tulam.If you only go to Mexico once make sure its here,you will not be disappointed!
"Fabulous, can't wait to go back"
EXCELLENT service, grounds, restaurant choices and kids club. Loved the coffee shop, and the kids loved the smoothie bar. Great entertainment by all-inclusive standards. We went to the ruins - in March it was EXTREMELY hot - we arrived at 9 a.m. and regretted not going earlier. We never left the resort again!
"Sheer luxury!"
Enjoyed two weeks at Tulum late Nov/early Dec. The hotel is beautiful - well kept grounds, clean pools, smart restaurants and a beach to die for! We ate in most restaurants - the World Cafe was quick and easy but food wasn't always hot. French restaurant was the best. Visiting Tulum ruins is a must but our best day out was swimming with sea turtles at nearby Akumal. Don't do a tour - take a taxi and go out with a local guide when you get there. Akumal bay is the most beautiful place I have ever seen. We also visited Coba and Chichen Itza - both good days out and different from Tulum and each other. Couples massage on the beach was great - a real treat.
"Against My Better Judgement - SHOCKED!"
I'm happy to report that not all All Inclusive resorts are created equal!! There are some GREAT options out there even in mega resort land Mexico Caribbean Cost! Just wrapped up 4 nights 5 days at Tulum and it was AMAZING! It exceeded my expectations so far above the stereotypical All Inclusive resort I almost stayed another week! Food - there were 5 restaurants on property - Mexican - fantastic - handmade guacamole, local flavors, multiple selections, 10 kinds of infused tequilas! Italian - very solid pasta, salads, mussels and white wine. Seaside Grill - good casual daytime spot for fresh grilled seafood, snacks, nachos. The World Cafe Buffet - incredible - each night new offerings, hand cut grilled steaks, nightly local taco station with carne asada, pastor, fresh tortillas, fresh salad bar, incredible GIANT paella with fresh seafood that was remarkable!! Drinks/Bar - While tequila selection was not premium nor vast - it was very respectable and the drinks were not watered down. Fresh citrus juices, bartenders were coachable for specifics of preferred drinks - double alcohol, not too sweet, more spice, slash of beer in the marg - however you wanted it they would do it!! Very impressive regarding their skill and desire to please. Always with a smile, and a "My Pleasure to serve you". Limbert at the lobby bar is a bar tending rock star! Stop by and see him for a well crafted cocktail of your choice. His mojito with 7 year aged Flor de Cana rum and raw sugar was the best on property and as good as anything you will find in Cuba! Staff - Incredibly friendly, helpful, smiles, greeting every time you meet them, obviously well trained, constantly coached, and strong leadership at each level of management! Staff bent over backward to make sure guests were satisfied. Had a great conversation with Alex the Resort General Manager at one of property restaurants - engaging, interested in guest satisfaction, committed. Resort reflect his leadership at every level. Grounds - amazingly beautiful! so unbelievably well maintained and groomed. fresh flowers, plants, fountains, classic Mexican style. Wow!! Beauty was breathtaking!! Made it a joy moving between room, pools, restaurants, and beach. Nighttime was a complete new world with lighted paths, colored light, illuminated plants, trees, and soft music lining the walks. Very impressive. Beach - AMAZNG! Water was fantastic caribbean turquoise blue. Beach staff maintained chairs, towels, seaweed, sand was immaculate, clean, white, well groomed. Plenty of beach activities - sailing, scuba, snorkeling, volleyball, staff led games, really fun. No local beach combers selling stuff. Resort has several shops, stands selling gifts, clothes, trinkets. No need for local beach salesmen. Rooms - clean, comfortable. Upgraded to Jr suite - small couch, desk sitting area. Large flat screen TV, very well appointed bathrooms, clean linens, nice shampoo. Small fridge filed daily with coke, beer, water. Amazing experience for me that far exceeded my expectations. So impressed with every detail of the resort and would highly recommend it to friends, and absolutely return for another stay.
"Exceeded Expectations"
Celebrating 3 birthdays with 9 adults and 7 children. One of the best vacations we could experience because of the amazing service, excellent food and great safe swimming in the ocean. Pools for adults and pools for children clean and safe too. Activities for children are unbeatable. Kids were delighted and parents could relax. Price and value a great deal. Everything inclusive. Even room service, mini bar, many great restaurants besides standard buffet at World Cafe. Food very tasty varieties and lots of it. Service is impeccable. Personnel seem genuinely happy working here and it spills out in amazing care and service. My second experience and the best!
"More than I expected..."
This would be my second trip to Mexico and my second time staying at an all-inclusive. Because of this...I didn't expect too much. My first trip to Cancun was during my college spring break -- this time I go back with my husband and toddler son. My first experience with an all-inclusive had me swearing I'd never do it again. My first experience left me bored and underwhelmed with the choices for restaurants and bars. Tulum actually was beyond my expectations. Upon arrival we were greeted with glasses of champagne and fresh towels to refresh after the travel. The grounds are beautiful and well maintained. The beach is cleaned every morning as well as the individual pools. And regardless of how much you tip -- the service is consistent and friendly. I was actually shocked to see as many families there...but goes to show the level of attention to details. The restaurants were all unique and all meals were enjoyable (note we didn't eat at the French or sushi rests because of our toddler). The Asian place was not great but the Italian rest made you actually feel like you stepped off the resort for a while. Overall recommendation: We would most definitely visit this resort again as well as look into sister hotels and locations for future vacations.
"perfect place to be"
My boyfriend and I stayed for 6 nights mid-late November 2013 and it was the perfect week. From check in to check out, everything was amazing the the service was unforgettable! Tulum is about 1.5-2 hours on a shuttle from the Cancun Airport (depending on how many other people need to be dropped off/picked up at other resorts on the way). We spent everyday on the beach, a very quiet part to the North. No need to get up early and do the "towel rush" as there are more than enough lounge chairs to get sun all day. Sylvia was the best beach server, extremely friendly and she kept us supplied with great alcoholic drinks all day (try the iceberg or for non-alcoholic, the fizzy lemon peach!) White sand beach, watch out for the reef and the little drop off right as you walk in but still many places to walk in without hitting rocks. You can walk out pretty far as the water doesn't get too deep, the water was SO warm and the blue/green colour was breathtaking. The World Cafe was amazing for breakfast (ask for bacon at the egg station!!), the Mexican restaurant was good but the Italian restaurant (Portofino) was absolutely the best! My bf LOVED the Minestrone soup and everything else was just as fantastic. Our server, Alfonso(?), absolutely the nicest guy there. Room service was also great. Definitely see the Tulum Ruins, you will NOT be disappointed! We did an adventure day tour (rappelling, zip lines and snorkelling in a cenote), which was also like a dream! Snorkelling in the cenotes is a DEFINITE MUST DO (fyi underwater disposable camera pictures do not turn out). If you plan on shopping in Tulum, bring pesos as the vendors preferred pesos to american $. Cannot say enough great things about Tulum, will definitely return to this area of Mexico and maybe even the same resort or chain again!
"Great place Great staff"
Came here for four days and had a great time.the food and shows were very good but the best is the people working here, they were all respectful and the most important HAPPY. Even the bartenders. Good for couples as well as family's
"Luxury and service plus"
My wife and I stayed at the Tulum Resort and Spa from Nov.27 to Dec.11th. It was the most fantastic and relaxing trip we have ever had. The service was OUTSTANDING!!!!! The food was the best we have ever had compared to the many other resorts we stayed at and cruises we have gone on. The preferred club package is the way to go and add the indulgence package and you think you went to heaven. Champagne, fruit and pastries awaited our arrival in our room for that added special touch. We had room 5201 a second floor corner ocean view suite with a wrap around balcony, that in our opinion was the best. You had sun on the ocean view side in the morning and shade by noon and sun on the other side of the balcony if you chose to tan there. The restaurants were to die for. The Himitsu Asian food restaurant was our favorite. AWESOME!!!. It did not matter whether you went to the Italian "Portofino" , the Mexican, French , Sushi, Seaside grill for sea food, the poolside grill for awesome Hamburgers or the World buffet it was all great with absolutely no disappointments with service or the food. The CoCo cafe was the best coffee cafe I've ever been too. It had all the specialty coffees with pastries in the morning and sandwiches for lunch and evening snacks. This is where the preferred club lounge is, the room has the feel of decadence when you enter. A full no host bar with every type of alchol you can imagine with deserts and appies. It has comfortable couches and chairs where you can have cocktails and watch television before or after dinner or just because. The preferred club also has the concierge service there that will help you with every request you have. The Spa and gym were the only places we did not use but listening to the other guests they too were awesome. The grounds are impeccable!!! It is sculptured to perfection and the entire facility is a botanical garden with tropical birds. The beaches and pools are great for all ages with activities for all. They too had awesome service as the waiters were constantly checking to ensure you had what you needed. The resort is a bit of a trip to the resort, roughly an hour and a half drive but close to all the archaeological sites and within a half hour to Playa del Carmen and less than 10 minutes to Tulum. It is a family friendly resort with all sorts of activities for the kids with a social kids center that they can attend all day. Treat yourself and stay here you will not be disappointed.
"Excellent Service!"
We just returned from Tulum. I would highly recommend this resort. First of all, the Service was AMAZING! I have been to quite a few countries down South and I have never had such great service. There was no such thing as "Caribbean time" at this resort. The wait staff and activity staff always have smiles on there face and went above and beyond multiple times. I was truly blown away. -The food was great. There were a ton of options in all of the restaurants. No reservations and free room service was amazing! -The menu pointed out Gluten free choices and there were quite a few! -Buffet was Amazing for Lunch and Breakfast. Lots of options. - Smoothie bar was great and had a lot of options! (opens a little late though) - The evening shows were good. -less than 5 minutes to the Ruins via Collectivo (Side Note: it was $2.00 USD taxi fare each/ 1 way & $5.50 to get into the ruin, the tour operators told us it would be $50.00 each if we went without a tour group....it was actually only $9.50 each/ round trip.Bring extra cash though as it wasn't easy getting a bus back to the hotel, so you may need to cab) -The beach and resort were beautiful! The gardens are very well kept and get for a late night stroll. -The gym was pretty good (a little warm but well kept) -Tennis courts were in good condition. Everyone we spoke to had an equally great time. I have never send I wanted to return to the same resort before, but I would 100% return to this one.
"Nice resort, would came back"
We just returned from an 8 night stay. My wife, 12 year old daughter and I. We always visit the pacific side of Mexico and this was the first time for us on the Caribbean side. We had booked Canada transfers for $130 round trip and paid upon arrival. The resort is about an hour and a half drive. Check in went smoothly. We had a standard room and were placed on the second floor in Hacienda Oaxaca which was close to the lobby. Our view from the balcony was that of the garden and of the rooms across and on the two sides. The resort is fairly big and in a tropical setting with lots of trees and some animals and birds. We liked walking around the resort grounds and through the various pathways. The resort has just been remodeled and everything in the room was brand new, including the paint, furniture, flat screen TV, dvd player, etc. Food is mediocre except at the Gohan sushi bar. We really loved the sashimi and the nigiri there, so much that we went there thrice. Himitsu, the asian was our next favorite. What we really liked was the smoothie shop. They had a lot of variety and the smoothies were made really good. Another nice thing was the Coco Cafe which is open from 7:30 to 11:30. You get hot and cold coffee beverages, pastries, sandwiches, etc. This was really a nice option to have. Do tip the guys at the smoothie bar and at the Coco Cafe. BTW, this resort has so many food options, its incredible. They also have room service. The staff at this resort is incredible. They are extremely friendly and we come across as being sincere. Never visited a resort in Mexico where the staff is genuinely friendly. Do tip the maids, at the restaurants, bars, etc. They truly deserve it. This resort does not require you to wear a wrist band, nor are reservations required at the a la cartes, which is nice. Be sure to bring water shoes. Ask the lifeguard and he will show you an area outside the sea side grill where you can get into the water. The water is clear and turquoise color and the sand is white. Very nice. You are so close to the Tulum ruins so be sure to go there. Do not take taxis at the hotel. They are very expensive. Instead walk out to the front entrance and ride the collectivos on the highway. Cheap and nice. There are two pools, a quite one and an activity pool. Lots of entertainment activities going on during the day. There are plenty of choices to get drinks and they make some good cocktails. Wife and daughter used the spa a couple of times for massages and were happy. Out of 7 full days of stay we only stayed at the resort an entire day for 2 days. Rest, we went to Xcaret, Tulum ruins, chichen itza, coba, Valladolid, Akumal Bay, etc. As I mentioned, it was our first time on this side and we wanted to do so much.
"Best hotel I have stayed at in Riviera Maya"
This hotel in my experience is the best I have stayed at in the riviera Maya! Excellent quality of food in all restaurants and pleasant staff, the pools are very clean and plenty of beds for everyone. I have to praise the staff of the explorers club, my 9 year old just kept wanting to return they really are fantastic with the children. Note tho that most of the fine dining restaurants do not allow the children in, although the kids club is open till 10pm to look after them! Overall view, you are welcomed in a warm manner from the moment you arrive until you leave...Were returning in February, fantastic place!!
"Travel Agent Review - Family Vacation"
We just returned from our first Family Vacation in Mexico at Tulum! We have visited all Beaches resorts, Club Med and other high end family properties. This was our first time at a this resort and we enjoyed every minute!! Check in was seamless. Greeted with Champange and towels and cookies for the kids. Our room wasn't quite ready (we arrived at 11am so I expected this) so we went for lunch and came back and got escorted to our rooms. We are a family of five so I booked two Juniour Suites connecting. Amazing!! Our rooms were huge and looked out onto the beautiful (stunning) lush grounds. The kids room was perfect with two double beds and a crib for the baby. Full marble bathroom with jacuzzi and robes. Our room had a gorgeous canopy King Bed and also a full jacuzzi bathroom. This was plenty of room for our stay and the connecting rooms were perfect. We were located on the ground floor which was nice for strollers (however elevator access is easy for second floors too) The food was amazing - not one of us was sick at all and also didn't hear of anyone at the resort being sick...we met quite a few people. The pools were beautiful and we swam for most of the day either in the ocean (beautiful!) or pools. A favourite part of our day was the walk down the beach (South). It was like paradise. I love that the resort is so secluded. Truly magical. Our boys (ages 3 and 5) were in love with the Explorers Club! We could barely keep them out! The club was very organized, the activities were wonderful and the staff beyond amazing. Again, we've been to Beaches and Club Med and I would say the Explorers Club was on par with the other kids clubs. Mariana and Beatrice were amazing!! I was lucky enough to try out the Spa and WOW! Best treatment ever!! I am a spa lover and this was in all honesty the best massage of my life. Highly recommended!! The entertainment at the resort was perfect for what we were there for - a family vacation. The Fire Show was the best show I've seen at a resort! Night Life is pretty non existant but for us this was a good thing! We had a private to and from the hotel with Happy Shuttle and I highly recommend this option. Tulum is a bit of a drive but by having a private transfer the time is cut down quite a bit. It is well worth the drive!
  • 5 Noches En Alojamiento De Ultra Lujo
  • Con Comidas Ilimitadas, Bebidas & Alcohol
  • Incluye $ 200 de Crédito Gratis para Atracciones Del Resort
  • Ubicado a Minutos de las Famosas Ruinas Frente al Mar
TARIFA REGULAR $ 2299 . ¡HOY SOLO $599!

Price Is Per Room For Entire Stay - Not Per Person, Not Per Night