We travel quite a bit and really enjoyed this trip especially. The General Manager, Marco Soria, is fabulous! We really appreciate him and he runs a wonderful resort and staff. The staff from the maid service to the waiters and front desk was exceptional! Thank you for a wonderful vacation!

This resort is beautiful...it's as simple as that. This 35 room all inclusive resort is set on one of the prettiest islands in the Caribbean. It has two horizon pools and a large salt water Jacuzzi between the two. The resort beach isn't very large, but it's big enough to stretch out and have a tropical drink brought to you by one of the friendly wait staff . It's also a well liked beach for sea turtles to come and visit late at night. The resort provides you with 24 hour room service at no extra charge and they will also make drinks for you, and deliver them as well. The resort has a yacht that will meet you at the pier in Cancun, and travel across the channel enjoying a cocktail if you like. As a side trip, for $60 US, you can rent golf carts and drive all over the island. Punta Norte and Punta Sur are all beautiful locations. One other comment about the resort...the food is unbelievable, and the folks that work there are extremely friendly and accommodating. Did I mention the bottle of tequila and champagne that was in our room upon arrival? We will be going back...it's paradise!

We only ate dinner at this resort one evening. Someone told us we "HAD" to go. So we did. The food is definitely pricey but worth every cent. Now that I'm back in the states my mouth is watering for it. I had the lobster ravioli in lobster bisque. Great service, great food. We will return!

Wonderful experience. Incredible service! Thanks Christian- you are the best! Went for my boyfriend and my birthdays with another couple. The staff decorated our room with balloons, ribbons, cake, champagne. They were very friendly, professional and attentive. The pool and beach are beautiful! Food was amazing! Can't wait to go back!!!

Overall the facility, its people and the food are outstanding. We had a few issues with the concierge booking a snorkel trip and on our original transfers from the airport. But beyond a few minor issues, the food, the room and the views are outstanding. I cannot say enough about how good the food was. All inclusive or not, the food was incredible. As one islander said, this was originally a restaurant with a hotel built around it and that is still true today.

My husband and I just left after 6 days of a wonderful vacation. The property is beautiful, food is a la carte and wonderful! The property has 2 restaurants and you are able to be served all day on the beach as well. The rooms are nice, beds are comfortable, sheets are nice and directly the rooms are all ocean front; In fact, the beds all face the ocean . Beach service was amazing! They were very attentive and we're always accommodating . I would recommend this resort to anyone looking to unwind and relax. Not a lot of activity.. Which we like.. So quiet and relaxing.

My husband and I both loved this place. We found it through our travel agent. I especially liked that it was isolated from the busy part of town yet was only a 20 minute golf cart ride away from the town. The grounds are beautiful and all the staff were excellent. The only problem we had was the long wait to be picked up at the dock in Cancun on our arrival but that was due to a miscommunication between our agent and the hotel. However, the ride to the hotel on their private yacht with just the two of us at sunset drinking champagne more than made up for it!

We were a little nervous about finding the yacht to take us to the island and hotel, but our driver knew exactly where to go. It's directly behind the Pirate Ship bar. The yacht was very nice, with the chilled towels and waters. It's about a half hour ride right to the hotel's pier. The staff couldn't have been better. Everyone was very helpful and friendly. The rooms are very nice - 4 star, not 5, but very nice. Request one on the second or third floor. The ones on the ground floor didn't have much privacy - right at the pool's edge. The food was great! The gym needs updated equipment. The beach is very small, but comfortable, with lunch and drink service. We loved the inclusive price of all meals and drinks! We enjoyed our stay very much!

Just arrived back home with time to reflect. Absolutely exactly what we expected. Very laid back. If you want a wild busy place, don't go here. if you want a quiet and pampered getaway it is absolutely perfect. We had very good service at all the restaurants and the food is far above "resort" level. The 7 course meals at the one restaurant were very high quality. Jesus, Cruz and team do a fantastic job. They knew us by name and were always aware of food allergy and offered more than acceptable alternatives. The service was very friendly and they certainly pay attention to detail throughout all the courses. Presentation is top notch. The room we had on the third floor was very nice. It was spacious enough, very clean and quiet. The bathroom, shower and closet is all a separate room with a door separating from the sleeping area. Balcony was large and private. We used the balcony tub one night and it was great. Everything in the room worked except the new shower is a double with all the extra body spray nozzles. None of the nozzles worked but the shower was still more than adequate. The staff are all friendly and appear to be eager to help with anything. I had several "lost articles" of value that were left in various places on the resort all returned without any issue. That was certainly appreciated and noted. The quality of the alcohol was very good. we had Grand Marnier night caps, nice wine or top self tequila in the lobby bar. Great service there. Juan Carlos and Alejandro were awesome at the pool. we never had to wait too long for service. We even got the white table cloth poolside for snacks. Items not specifically on the snack menu were offered. Seafood fajitas poolside is pretty hard to beat. We noticed one guest ordered apple juice which they don't have. A few minutes later freshly squeezed apple juice was delivered. The transportation was awesome and seamless. Kevin and the rest of the crew did a wonderful job. Its a great way to start and end the stay. We did wait about an hour to get there at the Playa Lisa but since there was a place to get food and drinks while we waited seaside it wasn't much of a hardship. We loved the place and look forward with going back to this paradise

Went there for our honeymoon and could not have been happier with our decision. The place was small and had a lot of character. The stain glass windows and vaulted ceilings made the place look cool. The staff were very friendly and helpful. It was quite, the beach was private and clean and the pool was crystal clear. And the food was the best I ever ate! I would highly recommend!

We asked our travel agent to find us a high end quiet luxurious hotel with great food. Mission accomplished! This is a small European style hotel. Service was impeccable. The rooms are large and extremely comfortable. The bed and linens were top quality and extraordinarily comfortable. Rooms stocked several times a day. The food was superb. Le Mettissage, the French style restaurant , would be successful in NYC. Each night a 7 course dinner! Case Rolandi, the Italian style restaurant was very good with a wide selection. It was delicious for breakfast and lunch. The pools are beautiful! The beach is very nice but small. Nice young man who is full time life guard. The entire property is beautiful. The spa is first rate with many programs (yoga, stretching etc) available. Cozy Bar was fun late in the afternoon or evening. Entire staff was great. We never left the property! Next time we come, and there will be a next time, we will rent a golf cart and explore the island a bit more. We were going to snorkel at the tip of the island, but the tropical storm Bill stirred up the water a bit. Biggest risk is taking "too much" advantage of the delicious food and drink. Highly recommended.Not quite as luxurious as the Pebble Beach Lodge or The Sea Island Inn, but very comparable to The Broadmoor, Greenbrier or other high end property I have visited.

My husband and I haven't stayed here yet, but was driving by on our golf cart and walked in as the hotel looked so gorgeous from the outside. We entered the foyer and walked towards the back of the hotel towards the ocean to look at the pool etc., As we walked in Paz approached us from the restaurant and asked if we needed help. We explained we were just having a nose around and she went above and beyond to show us around and explain the facilities. Showed us menu's etc., and was SO great at wanting us to stay there that our friends have now already booked and we are planning a trip to stay here. I wanted to somehow let management know what a great employee you have in Paz, and she must absolutely love her job as she was a joy to spend 20 minutes with and has made us want to come and stay here!

Just returned from a long weekend with a group of girlfriends and cannot say enough good things about this resort. The property & rooms were really beautiful; and the staff could not have been nicer or provide better services --> A++. Also, the food was incredible - we enjoyed dinner every night at Le Metissage and would return to the resort just to dine there again. Fabulous. To echo the sentiments of others who have visited: this truly is a special place and I cannot wait to return. Thank you to the entire staff for making our stay absolutely wonderful.

where to start...From the service, to the beauty of the island this place ranks amongst some of the best. The people of the island were wonderful, the beaches were wonderful. A golf cart ride to the South end of the island off the beaten path is a must. The two restaurants on property are what food is meant to taste like! Can't say enough great things about this wonderful place. We will return!

What an amazing experience!! Food is delicious, service is top notch, rooms beautiful and spacious with out of this world views. Marco the manager... What a gentleman, he really knows how to exceed all his all guests expectations. We will comeback for sure, we are leaving today (unfortunately) but we are going home with an Over the Top weekend!! Mil gracias Marco and team!

We loved the small size of this resort (35 rooms) and the feeling of being there with a small group of friends. You didn't have to fight for pool chairs or wait for a seat at dinner. The food was probably the best we have ever had at an all-inclusive - you have to do the 7 course chef dinner every night. Jesus and Luiyi will give you awesome service and make you feel very very welcome. The main pool area was small but with only 35 rooms it was not crowded by any means - and there is a second pool available that some people went to for even more privacy. Alejandro provided wonderful service at the pool for me and my friends. Since this resort is an acquired property it does need some work to accurately represent the brand - mostly in amount of staff for number of guests, the showers need upgrading, and other basic maintenance. If you are looking for a private, quiet, exclusive getwaway - this is your place.

Fantastic small all inclusive. Food was amazing. Service, pools, beach, were all awesome. Staff was excellent. Rooms were very nice. Bought bracelet at on-site jewelry shop and another bracelet from local artisan who was there nightly. Stopped by the bar for a drink and a chat with the bartender. Concierge arranged a great snorkeling trip. Only negatives, which didn't matter at all to us, were that the hot-tub didn't work on our porch and the gym was very dated.

A Great couples Boutique Resort. Wife and I spent a week and made new friends with staff and quests. No way to explain the pleasure that we experienced in all phases of this establishment. Will definitely meet up with the Dallas and Carolina Crews here again. Thanks to all Staff for your pretending to enjoy us. Kindest Regards, Steve & Tina Yaun

This trip was designed for pure relaxation-"babymoon" if you will, as I was 28 weeks pregnant when we traveled. Overall, our experience was exactly what we were looking for. We honestly did nothing, but enjoy the pool/beach and dining every day. We had zero issues with the transportation to the island and back. The yacht was nice, and we actually had it all to ourselves at the end of the trip. It was a little disappointing that they didn't do the sunset cruises every evening, but understandable when they are transporting guests back and forth. The hotel did an amazing job coordinating with Amstar for our transportation needs. We had breakfast every morning by the beach at the Casa Rolandi restaurant. The food was above par for an all inclusive resort. Everything is cook to order and very good! We had lunch served by the pool/beach each day. A big shout out to Juan Carlos- this man works so hard and was there EVERY DAY during our trip, which was 8 days, 7 nights. He is friendly and kind, and always did his best to ensure we were comfortable and had what we needed. Christian, the pool concierge, was also great! He always made sure the "baby" and I were doing well, and asked how I was feeling. The dinners at LE MTISSAGE were outstanding! A different seven course meal each night! The manager remembered our names during our stay and was very accommodating. The rooms were clean. Our hot tub did not work, which was fine because I couldn't use it anyways. We were on the second floor, but in the very corner, so we really didn't have an "oceanview." It was more like trees and flowers. We are not too picky, so we didn't ask to be moved. The bed was super comfortable and maid service was superb. There were never any issues with hot water. There was a few things in the room that had been fixed, but poorly done (mismatched tile etc.), but it didn't influence our stay much. Thanks to all the staff, especially those mentioned and Cynthia. She was very sweet and always made sure we had what we needed as well. The "vacation package" they try to sell is not worth sitting through for the spa certificate- just to save you two hours of your time. This was a great trip for our purposes and loved the small atmosphere of the resort. Quiet and relaxing!

We have had the honour of staying twice in the last six months . The first stay in November 2014 we arrived on their grand opening. I have to say that we were treated like royalty from the moment we boarded the yaght . The staff led by GM Marco is so endearing you feel like you have been going there for years . The rooms are beautiful and are filled with fantastic amenities. The complimentary laundry service is amazing and a real treat while in a hot climate . The grounds are pristine and the pools...WOW! Watching the sunset from the infinity pool was a nightly ritual. Now for the staff . You get to know everyone by name and it's very nice to be greeted by Mr. Jim every encounter. They really don't miss a beat. Juan Carlos on the pool deck brought refills out without being asked. Jesus was incredible and is making the newest restaurant a total hit. The rest of the guys in the restaurants were amazing . Jorge with his wine tastings and Alex were great . And just when you think the night is over hit the cozy bar and watch some music videos and enjoy your favorite cocktails with Ilario . And the best for last . If you enjoy food then prepare to have your mind blown . Having been to dozens of all inclusives where you have the choice between 5-13 restaurants I was a little worried about only having the choice between two....WRONG!!!! I would challenge anyone to get bored with the menu here . It's incredible and you can create your own combination of items without a " I'll have to check with the kitchen" everything was always " my pleasure Mr Jim " . The food quality is beyond reproach. It equals or surpasses fine dining restaurants in major cities and you can't beat the view . Also don't forget to give a little treat to jack sparrow the one eyed feline mascot . We are looking forward to booking our next back to this hidden gem .

To begin with, we have visited this hotel over the years several times. It was the first vacation my partner and I went on together. Over the years the small hotel has transformed into this huge resort. It many was we miss the quaintness of the past, especially the special prices they ran once in awhile. But the pools, spa, restaurant, service and room quality kept getting better. It is now out of our price range and saddens us to know we can not visit again but for those who have the budget to spend this kind of money, there is no where else in all the islands like it

I want to say Thank you to Marco the manager for a great job in training his staff. Thank goodness the rest was excellent. Food was divine! Yes it was that good. The room was wonderful with a view. However, the hot tub was a pain when trying to sleep and it leased all over the patio. Hot water in our bath room did not work. But we did not say anything because the cold shower did not matter to us. We enjoyed the wonderful staff, food, the comfortable bed, the air conditioning worked great...pool was wonderful and being all inclusive Wow. Thank you Mari for great room service, Luis for being so understanding, Jorge Alex, Denise, johnathan, migel for great food service. The boat driver usles and Leonardo for you great service. For a small hotel I would give 10 stars.

We enjoyed a great stay. Marco and his staff did a fantastic job in making us feel like a friend visiting rather than a tourist. The staff were very helpful with everything we needed. The catamaran ride from Cancun to the resort was fun and relaxing a perfect way to start the stay. The resort has a small beac with views of Cancun across the bay. Great watching all the boats going by. There are several other larger beaches around the island that are easy to get to by taxi or golf cart. The island is small and can be drive end to end in a golf cart pretty quickly. It is a small, quiet resort, so if that isn't your thing you will want to look elsewhere. The dolphin experience is next door, shopping, bars and restaurants are close by as well. There is also a small Mayan ruin on the southern part of the island. Beautiful views are abound all along the coast. We would definitely come back/

Went for five days in April with a friend. Picked up at port and taken over to resort via private yacht. Lovely ! Greeted with a glass of champagne and our room was ready immediately. Very much a traditional Mexican style villa. Two beautiful pools. A decent beach area but small. Two restaurants with great food and personable service. This is a great place if you are looking for a quiet, relaxing vacation. You can rent golf carts to tour the island which is worth the $60 U.S. For a day. Explore the beautiful beaches on the North end of the island with fantastic restaurants and go to the south end for a spectacular view! The only issue we had was that the hot water didn't always work in the shower. And the day we were leaving, 5 minutes before departure we were informed the yacht was broken. Luckily we were not flying home right away or I would have panicked as the hotel arranged for us to return to Cancun on the public ferry. However, I will say that the manager (Christian?) was fantastic. He took a cab with us to the ferry, paid for cab, bought the tickets, put our bags on the ferry for us and made sure we got on safely. Very professional and lived up to the reputation of putting the customer first!

We have been coming here for the past nine years, usually twice a year. We were very skeptical about it being turned into an all inclusive resort. If anything it has turned out to be even better largely due to the meticulous management of the new general manager Marco Soria. He has largely left the wonderful caring staff that we have grown to love over the years intact. We thank Delia the divisional rooms director for her expertise. The food which was fabulous before has gotten even better with the addition of a new restaurant headed by Jesus, who truly cares for his guests. The original restaurant headed by Gerardo (Jerry) has maintained its excellent Italian flavor. It is always a pleasure to dine there and be taken care of by Dennis, Miguel, Jenner and the rest of the excellent staff. This is a highly unusual boutique hotel featuring three pools. The guests are taken care of by Juarez and Juan Carlos who seem to read your mind when you want a drink or need your umbrella moved. There is a beautiful spotless small beach. Your vacation begins the minute they pick you up at the dock on their yacht. This is not a hotel for everyone. This is a quiet relaxing 35 suite gem with the best staff on the planet. Thank you Marco, Delia and everyone. See you in December, Harriet and Gary Wayne Pa.